Patient Experience Coordinator

Patient Experience Coordinator

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility in Manhattan, New York. This is a full-time, onsite position, working Monday through Friday with availability from 7:30 AM - 4:30 PM.

Key Responsibilities:

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Floating and traveling between clinic locations.
• Assist with additional projects and administrative duties as assigned.

Position Requirements:

• Education: High school diploma or equivalent required.
• Experience: 1-2 years of experience in a medical office, customer service, or front desk role.
• Skills: Strong communication, organizational, and multitasking skills. Proficiency with electronic medical records (EMR) and basic computer skills.
• Flexibility: Must be flexible and available to travel to other clinic locations and provide coverage on holidays and weekends as needed.

Compensation & Benefits:

• Hourly Rate: $19.00 - $21.00 per hour (final offers based on experience, skills, and qualifications)
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility:

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.