Patient Coordinator I

Patient Coordinator I

Location: Manhattan, NY Duration: 3 Months(extendable)

Shift: 8-4 /9-5 Day Shift

Greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for the physician they are seeing.

Duties and Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that the physician accepts insurance that patients present with. If not already done before the visit, verify insurance before the patient's arrival or at minimum at the time of arrival before the visit.
• Communicate with appropriate staff regarding the patient's arrival, and ensure that the patient's medical record is available for the physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review the status of the waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under the direction of billing staff, providing the patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide the patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
• Answer phones for practice and schedule appointments.
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. May initiate reminder phone calls for next-day appointments.
• Performs other related duties

Describe Work Environment Work requires manual dexterity for handling charts and using office equipment - specifically the use of a computer keyboard and calculator. Must be able to stoop and bend to retrieve files and supplies, and sit, stand, or move around for extended periods. Must be able to maneuver to photocopy insurance cards and move about the waiting room area speaking with patients.

Skills:

• 1 year of physician practice experience
• Must have a minimum of one week of training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• Keyboarding skills are necessary.
• IDX or other practice management system experience preferred

Qualifications for Candidates include but are not limited to the following:

• Ability to communicate effectively with multicultural and language-deficit patients.
• Effective interpersonal and communication skills required. Excellent telephone etiquette.
• Knowledge of medical terminology is strongly preferred.
• Must be able to adapt to a growing and changing environment. Education: High School graduate/GED.