Service Manager

Company: The Ag Division of Brandt Holdings Location: Belle Plaine, MN, US, 56011 Who is Kibble Equipment? Position Summary This role oversees all aspects of service operations within the dealership, driving performance through process optimization, coaching, and a strong customer-first mindset. Whetheryou'readvancing in youragricultural equipment servicecareeror ready to step into leadership, this position offers the opportunity to make a lasting impact. Ifyou’reconfident, competitive, and committed to continuous improvement,you’llthrive in this dynamic role. The Service Manageroperatesas a player/coach, contributing directly alongside our expert John Deere service technicians to meet department and customer goals. Job Responsibilities Schedule shop orders and assignments across the service technician team, allocating work areas on the shop floor. Take accountability for the financial performance of the department, including achieving profitable sales growth, disciplined expense control, and targeted net return on sales. Utilize systems for quoting repair orders before servicing equipment. Provide coaching and guidance to technicians on repair challenges. Review repair orders for accuracy and completeness. Aid in diagnosing machine problems, directing technicians as necessary. Support AMS technology through troubleshooting, diagnosing, and installation. Maintain and manage special tools, recommending new tooling as required. Effectively communicate, manage, and monitor department processes to ensure an efficient team and excellent customer satisfaction. Approve the release of customer equipment when payment is received. Dedicate time to assist service department personnel with training and development opportunities. Lead and complete performance reviews for service department employees. Assist in tracking and scheduling Product Improvement Programs. Continuously engage in John Deere University (JDU) education for ongoing improvement, providing training to service employees, and ensuring service standards meet customer needs. Operate and maintain tools and equipment required to perform job responsibilities. Promote and uphold all safety rules and regulations across the dealership when performing work assignments. Stay informed and continuously learn about competitive equipment and services. Promote a culture of excellence and continuous improvement to achieve optimal results. Qualifications 7+ years of experience performing service repairs on diesel or agricultural equipment. Experience in team leadership and collaboration. Proficiency in using special tools and following Technical Manual procedures. Familiarity with mechanical, electrical, and hydraulic systems. Experience operating vehicles, tools, and equipment for diagnostic purposes. Basic computer proficiency. Strong verbal and written communication skills. High School Diploma or GED required. Valid driver's license required. Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance. Compensation The following represents Brandt Holdings compensation estimation based on market data and placement of internal employees. This is a salary role with a starting base of $73,500and going up to $95,000based on experience. This role is also incentive eligible and is based on performance. #J-18808-Ljbffr