Program Manager

About the Role We are seeking a skilled Program Manager to lead complex programs across our telecommunications customer portfolio. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams. This position is based out of Atlanta office.

Key Responsibilities

· Manage multiple complex deliverable and outcome based programs within the Cloud, Data, AI & Applications practice

· Implement and maintain program management processes and best practices

· Lead and coordinate program teams of 15-30 members, including both on-shore and off-shore resources

· Provide mentorship to junior program managers and team members

· Monitor program budgets and track program metrics and KPIs

· Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration

· Drive business development initiatives through excellent delivery and client relationship management

· Identify and pursue opportunities for account growth and additional service offerings

· Ensure consistent client satisfaction and maintain strong client relationships

Qualifications:

· 7+ years of experience in program management, with at least 3 years leading complex technical programs delivering to customers on deliverables or outcome based contracts.

· Experience in client-facing roles managing program delivery and stakeholder relationships

· Proven track record of managing teams of 15-30 members

· Strong technical background with experience in managing software development or data-focused projects

· Demonstrated experience in budget management and tracking program financials

· Proficiency in implementing program management methodologies and best practices

· Experience working with both on-shore and off-shore teams

· Expertise in Microsoft Azure DevOps and other Agile/Scrum tools

· Bachelor’s degree in computer science, engineering, or related field

Preferred Qualifications:

· Experience with Agile and traditional project management methodologies

· Experience working with Telco customers, and Telco industry

· Knowledge of cloud, data technologies and applications

· Industry certifications (e.g., PMP, Scrum Master, SAFe)

· Experience in implementing PMO processes and tools

Personal Attributes:

· Strong leadership and team management capabilities

· Excellent problem-solving and analytical skills

· Outstanding written and verbal communication abilities

· Adaptable and able to work effectively in a fast-paced environment

· Detail-oriented with strong organizational skills

· Strategic mindset balanced with tactical execution capabilities

· Strong business acumen and client relationship management skill