Customer Success Specialist

Client Success Specialist

Location: Parker, CO | Onsite with Approximately 30% Travel

Our client is seeking a Client Success Specialist to join their growing Customer Success team. This full-time opportunity is ideal for someone who enjoys building relationships, solving operational challenges, and helping customers get the most out of innovative supply management software. Do you enjoy helping customers solve problems and improve their day-to-day operations? Are you confident leading software demos, onboarding sessions, and client conversations? Do you thrive in a fast-paced environment where you can make a direct impact on customer success and company growth? If yes, this may be the perfect Client Success Specialist position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $50,000 - $60,000, based on experience
• 401k + company matching
• Health and Dental Insurance
• Paid Time Off
• 30% travel with reimbursement

A Day in the Life of the Client Success Specialist

As a Client Success Specialist, you’ll play a key role in supporting customers throughout their entire journey, from initial discovery calls and product demonstrations to onboarding, implementation, training, and ongoing support. You’ll work closely with both Sales and Customer Success leadership to help organizations streamline their inventory and supply management processes using a mobile-first SaaS platform. This role is perfect for someone who enjoys relationship-building, process improvement, and delivering practical solutions that create long-term client partnerships.

Responsibilities include:

• Become a product expert and guide customers toward the best workflows for their operations
• Deliver software demonstrations and training sessions via video calls and occasional on-site visits
• Support prospective customers through follow-up communication and relationship-building
• Lead customer onboarding from kickoff through go-live, including account configuration and user training
• Build customized, repeatable workflows tailored to each client’s operational needs
• Serve as a trusted resource for customer questions, troubleshooting, and escalations
• Proactively check in with clients to identify opportunities for improved system utilization
• Maintain organized documentation of customer interactions, configurations, and project milestones
• Collaborate internally to share customer feedback and contribute to product and process improvements
• Represent the company at industry events and tradeshows

Requirements and Qualifications:

• Prior experience in a client-facing role or working with customers
• Consultative approach in listening to user frustrations or concerns and turning them into opportunities for product improvement
• Taking ownership of customer escalations and taking clear steps in order to create measurable outcomes
• Ability and willingness to travel approximately 30% of the time
• Strong communication and relationship-building skills
• Experience with SaaS onboarding, implementation, or software training preferred

About the Hiring Company:

Our client is a fast-growing supply management software company that helps organizations across hospitality, aviation, and other industries stay efficiently stocked and operational. Their mobile-first platform is designed to simplify inventory workflows while helping customers build smarter, more reliable operational processes. With a collaborative culture and customer-focused approach, the company is committed to building long-term partnerships and delivering meaningful results for every client they serve.

Come Join Our Customer Success Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!