8500 - 2974 Strategic Account Liaison - Riggs Hospital Supplies

8500 - 2974 Strategic Account Liaison

DeRoyal is seeking a Nashville-based Strategic Account Liaison to serve as the primary point of contact for key strategic accounts utilizing our Durable Medical Equipment (DME) products. This role works closely with physicians, discharge planners, supply chain teams, and internal partners to support patient care, ensure complete billing documentation, and manage on-site inventory to meet established service standards.

Key Responsibilities

• Serve as the main liaison for assigned strategic accounts using DME products
• Consult with physicians, discharge planners, and referral sources on appropriate products and equipment
• Collect and manage required patient documentation for accurate and timely billing
• Manage and stock on-site consignment inventory to ensure appropriate service levels
• Monitor and optimize inventory par levels based on usage trends
• Coordinate with supply chain teams to improve shipping, delivery, and reduce product loss
• Deliver DME products directly to patient rooms as needed
• Provide patient and staff education on DME equipment and technology
• Collaborate with Sales, DME, Continuum, and Billing teams to resolve on-site issues
• Develop strategic relationships to support business growth and patient care
• Participate in on-call coverage as required
• Perform additional duties as assigned

Qualifications

Education & Experience

• High School Diploma or GED required; Bachelor's degree preferred
• Minimum of 2 years of related experience

Skills & Abilities

• Strong interpersonal and communication skills
• Ability to present information in one-on-one and small group settings
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Brightree experience preferred
• Strong organizational skills and attention to detail

Work Environment & Travel

• Typical office and healthcare facility environments
• Occasional daily and overnight travel up to 25%