Analyst, Customer Performance (BRAM Investigator)

Analyst, Customer Performance (BRAM Investigator)

Mastercard operates the world's fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple, and smart. Mastercard's Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.

Role

• Preserve the integrity of the Mastercard brand by ensuring customer performance with Mastercard Rules and Standards
• Conduct investigations to support Mastercard performance programs related to illegal activity and violation of Mastercard Standards
• Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations
• Must be able to independently identify performance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted
• Must be able to think "outside the box" and offer the most efficient and practical solution
• Analyze fraud trends and establish/leverage relationships with key stakeholders to develop action plans to resolve
• Assist with training and support to internal/external stakeholders and customers to increase awareness of Mastercard Rules and Standards
• Develop and assimilate new processes to enhance performance program initiatives

All About You

• Knowledge of electronic payment processing; experience in risk management disciplines
• Experience in conducting investigations, ability to clearly document and articulate findings (storytelling), acuity to uncover fine details, strong intuition and emotional intelligence
• Strong attention to detail, highly organized, critical thinker able to multitask and follow multi-step processes. Must be self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively
• Experience, confidence and high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data
• Superior written and verbal communication skills. Robust data analytics and problem solving skills
• Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $78,000 - $129,000 USD