IT Technician

Overview IT Technician Role Summary The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fulfillment Operation Center and Server Room/Data Center. Key Responsibilities Provide technical support for end user and Server Room/Data Center issues of level one complexity. Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer. Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues. Communicate with IT teams, vendors and end users to resolve local issues of level one complexity. Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents. Perform preventative maintenance on a variety of IT equipment. Apply a basic/working knowledge of fullfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues. Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions. Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed. Perform Bare-Metal desktop/laptop builds and software installations as directed. Interact with business customers and react accordingly to changing environments and business needs. Be able to work independently to staff shifts when needed. Have the ability to lift Qualifications – Experience & Capabilities Technical Institute/ Associate Degree or 3-5 years of formal training/ work experience General working knowledge of PC/LAN Hardware, operating systems, network and Data Centers Demonstrate a working aptitude for logical thinking and problem solving of level one complexity Demonstrate good communication skills, written and verbal Ability to work effectively in a fast-paced, team based, customer service oriented environment. Ability to lead local projects of level one complexity with supervision. Ability to engage in higher complexity issues beyond level one as needed. What You Get Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference with America's most iconic retail brands. Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on merchandise across all Catalyst Brands. Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success. About Catalyst Brands Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all. Pay Range USD $22.31 - USD $24.00 /Hr. #J-18808-Ljbffr