Testing and Service Support Technician

Testing and Service Support Technician

Join a team of industry professionals who value your skills and talents. At OGI Process Equipment, our goal is to hire talented and motivated people. We offer a friendly work environment with competitive wages and benefits. From engineers to welders, salespeople to sandblasters, OGI has some of the best talent in the industry. Check out our job openings, and we look forward to working with you.

Job Description

The Testing and Service Support Technician is responsible for conducting thorough testing, maintenance, and troubleshooting of equipment. This role combines technical expertise with hands-on service support to ensure products meet or exceed quality standards. The Testing Technician provides critical feedback to the service and engineering teams, fostering continuous product improvement and customer satisfaction. The Testing and Service Support Technician is responsible for answering service calls from customers needing first-line technical support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Conduct detailed testing on equipment to ensure compliance with performance standards.
• Perform Factory Acceptance Tests (FAT) and maintain detailed documentation of results.
• Verify equipment operational sequences, recommend modifications, and request necessary control adjustments to align with customer specifications.
• Analyze technical documents (e.g., P&IDs, control schematics) to ensure alignment with project specifications before testing.
• Document test results, modifications, and repairs, contributing to product improvement initiatives.
• Responds to customer inquiries and ensures excellent customer service.

Service Support

• Perform repairs and startups on water bath heaters and industrial heaters.
• Execute preventive maintenance, and repairs, including startups and troubleshooting of water bath heaters and industrial heaters.
• Provide on-site and remote technical support for startups, troubleshooting, and maintenance of industrial heating systems.
• Diagnose and resolve mechanical, electrical, and control system issues to optimize performance.
• Communicate performance feedback to engineering and management to enhance product reliability.
• Address customer inquiries with prompt, clear technical guidance and excellent customer service.

Collaboration with Other Departments

• Partner with engineering, service, and sales teams to resolve product and testing issues, ensuring alignment with customer requirements.
• Provide on-site technical support for initial equipment setup, repairs, and system upgrades in collaboration with the service team.
• Support the sales team with technical expertise, particularly regarding aftermarket parts.

Safety and Compliance

• Enforce safety protocols during testing, installation, and repairs to ensure compliance with industry regulations and company standards.
• Ensure all activities comply with safety standards and industry regulations, especially when working with hazardous materials or equipment.
• Actively support the company's commitment to safety and its values.

Customer and Technical Communication

• Provide customers with clear, expert guidance on product performance, troubleshooting, and upgrades.
• Maintain consistent communication with customers to ensure satisfaction and address concerns regarding equipment functionality.
• Offer technical assistance remotely or on-site for operators troubleshooting issues.

Competencies

Technical/Functional Skills:

• Technical Expertise: Demonstrates advanced knowledge of equipment operations, testing processes, and troubleshooting techniques.
• Problem Solving: Thinks critically to diagnose and resolve complex technical issues effectively and efficiently.

Collaboration:

• Building Partnerships: Develops and sustains strong working relationships across teams to achieve shared goals.
• Customer Focus: Anticipates customer needs and provides timely, high-quality solutions that meet or exceed expectations.

Results Orientation:

• Quality Orientation: Consistently delivers high-quality work, ensuring attention to detail and accuracy in all tasks.
• Action Orientation: Takes initiative and remains focused under pressure to complete tasks promptly.

Communication:

• Interpersonal Savvy: Communicates technical information clearly to diverse audiences, including customers and internal teams.
• Conflict Management: Resolves issues constructively, maintaining professionalism and fostering collaboration.

Accountability:

• Personal Accountability: Takes ownership of responsibilities and outcomes, continually seeking improvement.
• Ethical Practice: Maintains integrity and ensures compliance with safety standards and company policies.

Supervisor Responsibility

This position has no supervisory responsibilities.

Work Environment

Non-temperature-controlled environment with loud noises, dust, dirt, and metal particles that are usually associated with metal fabrication shops. All employees are required to wear personal protective equipment to include noise/hearing protection, safety glasses with side shields, and OSHA compliant safety boots/shoes within the manufacturing facility.

This position will involve both office and field work, including visits to customer sites, manufacturing areas, and test bays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position is regularly required to stand for long periods of time. This position requires walking, the ability to reach, ascend/descend ladders, bend, kneel, and stoop. The employee occasionally will lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regularly travel to customer sites for equipment evaluations, installations, and service support, requiring maneuvering around industrial machinery in varied environmental conditions. Customer sites may potentially be hot, cold, or loud.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to

5 p.m. Evening and weekend work may be required as job duties demand.

Travel

Occasional travel may be required for customer site visits and field support activities.

Education & Experience

• High school diploma or GED required.
• Two-year technical degree or vocational certificate in a related field preferred.
• Minimum of five years of demonstrated experience in testing, service, or maintenance of industrial equipment.
• Knowledge of PLC programming, electrical systems, and burner systems preferred.
• Experience with equipment testing, troubleshooting, and documentation.

Additional Eligibility & Qualifications

None required for this position.

Work Authorization/Security Clearance

None required for this position.

AAP/EEO Statement

OGI Process Equipment is an equal employment opportunity employer.

OGI recognizes and embraces federal legislation on equal employment opportunity and is committed to providing a workplace free of discrimination. All applicants for employment and all employees will be afforded equal opportunity and treatment, regardless of age, race, religion, national origin, disability status or other protected status.

All employees are responsible for complying with all applicable Federal, State and Local Laws, rules, and regulations regarding non-discrimination practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! OGI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.