Merchandising Service Manager

Job Title

Job Description

Key Responsibilities

Team Leadership

Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy

Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)

Delivers onboarding and training, provides on-the-job coaching, and mentors MSAs

Coaches MSAs on performance

Creates tailored development plans for MSAs by analyzing metrics and individual strengths, weaknesses, and needs

Handles disciplinary actions and proactively partners with HR business partner

Manages project, travel, display, fixture expenses and weekly payroll

Identifies and resolves project and/or store-level issues using available resources

Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams

Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate

Lead team to merchandise our live goods in garden centers

Lead teams ranging from 11-21 people

Collaborate with Field Project managers on large third party labor projects when needed

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs

Supports those that directly help customers by providing the tools and resources needed

Lead daily price change execution, audit and update price labels inside and outside the store

In-stock

Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram

Confirms that all signage, reorder stickers, pricing, and product information is accurate

Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe's specifications, planograms, and merchandising and safety standards

Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials

Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping

Oversees the proper processing of damaged products

Clean and Safe Stores

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated

Follow state-specific guidelines on price changes (Pricing Policy SF-06)

Required Qualifications

High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable

2 Years Customer service or retail experience in a fast-paced retail environment (or 1 year of Lowe's store experience)

1 Year Experience as a team lead or leading others in an informal capacity

Preferred Qualifications

Supervisory experience including coaching/training and evaluating the performance of direct reports

Merchandising experience including reading planograms, setting up and tearing down displays

Experience operating power equipment such as lifts, order pickers, and similar equipment

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.