North America Repair Operations Senior Manager

Company Overview : Motorola Solutions believes that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit of keeping people safer everywhere. We build and connect technologies to protect people, property, and places, fostering collaboration critical for safer communities, schools, hospitals, businesses, and nations. Department Overview Global Repair Organization, North America Repair Operations. Job Description The North America Repair Operations Senior Manager is responsible for the strategic and operational oversight of all Land Mobile Radio (LMR) and Video repair and service activities across the North American region. This role involves managing a substantial operating budget, directing a geographically diverse team and supplier network, ensuring achievement of critical repair performance indicators (KPIs), and leading major strategic initiatives. The manager serves as a key escalation point for complex customer issues, policy clarification, and capacity planning. Organizational Scope Customers Supported: over 3,600 accounts. Annual Volume: ~185,000 repairs. Labor Management: direct management of 80 staff, oversight of ~150 indirect staff through outsourced suppliers. Direct Reports: 3 Managers and 3 Individual Contributors. Key Responsibilities Strategic & Operational Leadership : Define and manage KPIs (OTD, Backlog, Delinquent Backlog, TAT, Bounce Rate); manage repair capacity across facilities; oversee supply chain and materials; drive continuous improvement for process and site efficiency. Financial and Supplier Management : Manage and submit large‑scale Purchase Requisitions for outsourced suppliers; oversee supplier performance; hold suppliers accountable for inventory and KPI performance. Project and Transition Management : Lead planner for New Product Introduction projects and related initiatives; collaborate with cross‑functional teams on technical exchange and qualification criteria; commission/decommission testing equipment. Customer Support and Policy Escalation : Resolve escalations from Customer Support Managers and Account Managers regarding repair data, policy, entitlements, and transition of customer‑facing support tasks. Basic Requirements Bachelor’s degree in engineering, supply chain, finance, or related fields. Minimum of 10 years of relevant experience. Travel: under 10%. Benefits Incentive bonus plans. Medical, dental, vision benefits. 401(k) with company match. 10 paid holidays. Generous paid time off packages. Employee stock purchase plan. Paid parental and family leave. EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. #J-18808-Ljbffr Motorola Solutions