Client Success and Operations Coordinator

Role Title: Client Success & Operations Coordinator

Department: Operations / Client Success

Employment Type: Full-Time

Compensation Range: $45,000–$50,000+ Base Salary + Monthly Performance Bonus

Location: Contractor Freedom Headquarters / Hybrid Considered

Do you love bringing order to chaos, helping people succeed, and making sure important details never fall through the cracks?

Contractor Freedom is looking for a highly organized, proactive, and service-minded Client Success & Operations Coordinator who thrives on creating exceptional experiences for clients, supporting successful events, and helping leadership stay focused on high-value activities.

If you enjoy coordinating moving parts, communicating with people, solving problems, and creating systems that help organizations grow, this could be the perfect role for you.

Role Overview (What You'll Do)

As our Client Success & Operations Coordinator, you'll serve as a critical operational hub inside Contractor Freedom.

You'll help ensure our coaching clients receive exceptional support, our events run smoothly, our systems stay organized, and our team remains aligned and accountable.

This role combines client success, event coordination, administrative support, project management, and operational follow-through into one highly impactful position.

Key Responsibilities

• Support coaching clients through proactive communication and follow-up.
• Coordinate event logistics, registrations, hotels, and attendee communication.
• Manage and organize operational workflows inside Asana and GoHighLevel.
• Follow up on failed payments and client account issues.
• Maintain event pages and ensure information remains accurate and current.
• Coordinate sponsor fulfillment and event deliverables.
• Upload and organize training content within the Contractor Freedom community.
• Support leadership through project coordination and operational follow-through.
• Help maintain accountability across projects, tasks, and deadlines.
• Assist with administrative, marketing, and outreach support projects as needed.

Outcomes & Success Metrics

Winning in this role means:

• Client communications are handled promptly and professionally.
• Coaching clients know where to be, when to be there, and what to expect.
• Events are organized, accurate, and executed smoothly.
• Operational systems remain organized and reliable.
• Sponsors receive everything promised.
• Training content is uploaded and organized consistently.
• Important tasks do not fall through the cracks.
• Leadership rarely has to follow up on details.

Success is measured through:

• Client response time
• Event accuracy
• Workflow completion
• Administrative reliability
• Sponsor fulfillment
• Content management
• Operational accountability

Personality Fit

The right person is highly organized, proactive, and dependable.

They naturally take ownership, communicate well with people, and enjoy helping others succeed. They notice details that others miss, follow through without reminders, and get satisfaction from creating structure and clarity.

They enjoy balancing people, projects, systems, and deadlines while remaining calm and professional.

They don't wait to be told what to do.

They see what needs to happen and make it happen.

You're a Great Fit If You...

• Love organization, planning, and coordination.
• Enjoy helping people and creating great experiences.
• Naturally follow through on commitments.
• Communicate professionally and confidently.
• Can manage multiple projects at once.
• Enjoy checklists, systems, and operational excellence.
• Are comfortable holding people accountable when necessary.
• Want meaningful work that directly impacts a growing organization.
• Have experience in administration, operations, event coordination, client success, or executive support.

This Role Is NOT for You If You...

• Need constant direction or supervision.
• Frequently miss deadlines or forget details.
• Dislike systems, processes, or task management tools.
• Avoid accountability conversations.
• Prefer working alone with little interaction.
• Become overwhelmed by multiple moving priorities.
• Struggle with follow-through.
• Prefer a highly reactive work style over proactive planning.

What We Offer

• Competitive salary with monthly performance bonuses.
• Clear growth path and advancement opportunities.
• Meaningful work that directly impacts contractors across North America.
• Access to personal and professional development opportunities.
• Collaborative, mission-driven team environment.
• Opportunity to work closely with experienced business leaders.
• The chance to help build a company that is transforming the contracting industry.

How to Apply

“Sound like you? Apply today and tell us why this role caught your attention. We want to hear what excites you about helping people, creating organization, and making a meaningful impact.”

Equal Opportunity Employer:

Contractor Freedom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.