Receptionist

Job Description

Job Description

Job Summary

The Receptionist will be responsible for interpreting company policies, and employment law. Responsible recruiting, supporting, and developing talent. The ideal receptionist will have skills in auditing, compliance and excellent coordination between all departments.

QUALIFICATIONS

• High school Diploma required.

• Proficiency with Microsoft office: Word, Excel and Outlook.

• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Fluency in Spanish required

RESPONSIBILITIES

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.

• Resolves customer requests, questions and complaints; provides information to improve customer service.

• Serves as liaison between residents and other departments.

• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.

• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.

• Arranges for consults for residents annually or as needed.

• Serves as role model to foster superb customer service.

• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;

• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.

• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.

• Announces notifications over public address system.

• Updates resident directory including resident’s names, room locations, and telephone extensions.

• Arranges for service of office equipment.

• Passes out and collects employment applications.

• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

Mesquite Village Wellness and Rehab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.