Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support order management and customer fulfillment activities for a Contract position based in Kent, Washington. This role focuses on reviewing and processing orders, coordinating with internal teams to resolve issues, and helping ensure products are prepared accurately for shipment. The ideal candidate brings strong communication skills, comfort working in a manufacturing environment, and the ability to manage detailed tasks with accuracy and urgency.

Responsibilities:
• Verify incoming customer orders for completeness and accuracy before they move forward in the workflow.
• Coordinate with relevant departments to resolve order issues, missing information, or specification concerns in a timely manner.
• Enter and manage order information in the company system while maintaining a high level of data accuracy.
• Prepare completed orders for shipment and work closely with shipping personnel to support on-time delivery.
• Support assembly-related activities, including basic configurations and order-specific preparation tasks when needed.
• Set up equipment for outgoing shipments and perform laser marking tasks as required by customer or production needs.
• Share updates on product concerns, production obstacles, and departmental issues with team members, leads, and management.
• Communicate with production planning and cross-functional teams to monitor work in process and reduce delays affecting customer commitments.
• Follow safety procedures and contribute to a clean, secure, and health-conscious work environment while identifying opportunities for process improvement.• Previous experience in customer service, call center support, or order entry within a fast-paced environment.
• Ability to handle inbound and outbound communication professionally while addressing customer and internal team needs.
• Strong data entry skills with close attention to detail and accuracy in high-volume transactional work.
• Proficiency with Microsoft Office, including Excel, and confidence using computer-based systems for daily tasks.
• Experience working with ERP platforms such as Infor Visual or similar order management systems is preferred.
• Comfortable working in a manufacturing or production setting with changing priorities and deadlines.
• Effective verbal and written communication skills, along with the ability to work both independently and collaboratively.
• Demonstrated professionalism, sound judgment, integrity, and respect for confidential information.