Customer Service Consultant

Job Description

Job Description

The Customer Service Consultant supports small businesses and consumers by providing responsive assistance, resolving issues, supporting customer accounts, and processing orders. This role communicates primarily through phone, email, and in-person interactions, reports to the Customer Service Manager and Operations Manager, and offers a growth path into Account Management.

Responsibilities

• Assist small businesses and consumers with product, service, and account-related questions.
• Resolve customer issues through phone, email, and in-person communication.
• Provide ongoing account support and maintain positive customer relationships.
• Process customer orders accurately and efficiently.

Preferred Qualifications

• Sales experience or skills.