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Senior IT Service Desk & End User Services Leader

Green Key Resources

Green Key Resources is seeking an experienced IT Service Desk & End User Services Manager in McLean, VA to lead a growing end-user support function onsite. You will combine people leadership with hands-on problem-solving to improve service delivery and user satisfaction. You will mentor a distributed team, oversee ServiceNow workflows, and decide between outsourced and in-house options while aligning IT service delivery with business needs. #J-18808-Ljbffr Green Key Resources

Vacancy posted 2 days ago
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