Senior IT Service Desk & End User Services Leader
Green Key Resources
Green Key Resources is seeking an experienced IT Service Desk & End User Services Manager in McLean, VA to lead a growing end-user support function onsite. You will combine people leadership with hands-on problem-solving to improve service delivery and user satisfaction. You will mentor a distributed team, oversee ServiceNow workflows, and decide between outsourced and in-house options while aligning IT service delivery with business needs. #J-18808-Ljbffr Green Key Resources
- ...AnnuallyIndustry ConstructionSelling Points Lead IT service desk operations in a dynamic, transformative... ...teams, enhancing productivity and user satisfaction. Drive innovation and... ...DescriptionManager, IT Service Desk and End User Services OverviewThe Manager, IT Service...SuggestedRemote work
- ...Project Manager to provide leadership for End User Computing programs, directing Call-Wide responsibilities, deployment, and Help Desk services. The role interfaces with the COR to... ...a Bachelor's degree, 8+ years of Federal IT operations experience, and strong ITSM, CX...SeniorContract work
- AMERICAN SYSTEMS is seeking a Help Desk Specialist Manager to lead the... ...operations of the technical service desk supporting the F-35 Joint... ...second-tier support for end-user hardware, software, servers, and... ...requires a Bachelor's degree in IT-related fields and at least...SuggestedWork at office
$110k - $130k
DescriptionWe are seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period... ...the first line of defense for all IT support, owning the full intake... ..., Europe and Asia. As an industry leader in Full-Stack Technology Services,...SuggestedPermanent employmentWork at officeRemote workWeekend work- Piedmont Global is seeking a Sr. IT Support Specialist to anchor daily IT operations at our Arlington, VA headquarters. You will own... ...and audits while delivering fast, clear, and compassionate service in a high‑trust, healthcare/government client environment. #J-1...SeniorRemote work
- Piedmont Global is seeking a Sr. IT Support Specialist to anchor daily IT operations at our Arlington, VA headquarters. You will own... ...AI assistants. This onsite role requires strong customer service, hands-on Windows/macOS support, and experience with ITSM ticketing...Senior
$110k - $130k
...Description We are seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period... ...the first line of defense for all IT support, owning the full intake... ..., Europe and Asia. As an industry leader in Full-Stack Technology Services,...Permanent employmentWork at officeRemote workWeekend work- ...Group is seeking a TEN Lab Manager to join the IT support services desk onsite in Arlington. You will act as the first level Help Desk, assist new users, manage tickets, and support provisioning of equipment and tools to end users. The role requires DoD-style security...
- General Dynamics Information Technology (GDIT) seeks a Lead Service Desk Manager to lead the NHLBI IT Service Desk at NIH, overseeing end-user support for about 2,200 staff and a matrix of devices. You will manage client interfaces, drive incident resolution, and supervise...Senior
- Title:Senior IT Customer Support Analyst, Desktop SupportKBR is seeking a Senior Desktop... ...resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution... ...junior technicians and service desk personnel.Identify recurring issues, process...SeniorFull timeContract workTemporary workWork at officeLocal areaRemote workRelocationRelocation packageFlexible hours
- design Data, Inc. seeks an experienced End User Support Technician to troubleshoot applications, systems access, hardware, software, and... ...escalate to Tier 4 or Technical Account Manager, and document services to maintain SLA compliance. You will also train Tier 1/2 technicians...SeniorWork at office
- design Data, Inc. is seeking an experienced End User Support professional to troubleshoot applications, systems access, hardware, software... ...for Tier 1 and 2 technicians. You will document and monitor service requests to meet SLAs, provide training, and collaborate with Technical...Senior
- Dynanet in Bethesda, MD is seeking an End User Support (EUS) Operations Lead to oversee operations for approximately 3,000 users. The role involves managing full EUS ecosystem with service desk technicians and system engineers, and resolving escalated issues. The ideal...Senior
- ...Global, we deliver exceptional service and technology solutions... ..., service-obsessed IT professional to anchor daily... ...Infrastructure Lead and serve as the senior escalation point for end-user support across our global... ..., email, chat, phone, and desk-side at headquarters, and...SeniorFull timeWork at officeRemote work
- ...Position Title: Service Desk Technician Location : Vienna, VA OR Pensacola, FL OR Winchester... ...commitment to employees by addressing IT issues, striving for first-contact... ...finesse/soft skills when interacting with end users • Basic organizational, planning, and...
- ...Service Desk Coordinator Responsibilities • Respond to inbound calls... ...to enterprise systems and IT terminology • Exposure to solving... ...skills when interacting with end users • Basic organizational,... ...Joulé and Mountain Ltd., are leaders in delivering outsourced...Local area
- ...Description Job Description Position Title: Senior IT Service Desk SpecialistPosition Type: Regular Full-... ...2/3 staff and vendors; and support user communications for P1/P2 playbooks.... ...and execute standard change tasks for end-user services in accordance with established...SeniorWork at officeLocal areaRemote workShift workWeekend workAfternoon shift2 days per week
$111k - $167k
...compliant with regulatory standardsSupport the end-to-end process for enterprise‑wide... ...enhancements, including requirements gathering, user acceptance testing, and deployment supportSupport... ...practices.Previous experience in IT audit, operational risk management, regulatory...SeniorLocal area- ...motivated and experienced IT Support & Network... ...Provide Tier 2 help desk support, serving as an escalation... ...development. 2. Advanced Service Request & Incident... ...Document all support issues, user communications, and... ...professional communication with end-users regarding the...SeniorWork at officeRemote work
$53.67 - $60 per hour
...Senior IT Administrator USC Capital Campus Application Procedure... ...to prepare and develop strong leaders and forge critical... ...production environments healthy, user-ready and supportable, including... ...appropriate teams to facilitate basic end-point support for Capital...SeniorHourly payWork experience placementInternshipLocal areaRemote work$112k
Description Help Desk Technician – Mid-Level & Senior-Level (2 Openings) Summary:... ...provide technical support to end users by diagnosing,... ...will have strong customer service and technical troubleshooting... ...with help desk systems and IT service management processes...Senior- Arlosolutionsllc is seeking a Senior IT Technical Program Analyst in Arlington, VA. The ideal candidate will lead technical and program... ...include coordinating security infrastructure programs and providing management support to senior leaders. #J-18808-Ljbffr ArlosolutionsllcSenior
$5,650 per month
...skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+... ...position is critical to maintaining user productivity and IT service quality, with a strong focus on... ...: Experience in IT service desk environments supporting 500+ end users. Exposure to basic scripting...SeniorContract workWork at officeRemote work- ...is a Management and Operations Consulting Services Firm focusing on providing value to... ...Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and... ...AV & IT systemsOrganize and conduct all end-user training on Facilities Management Interact...SeniorFull timeContract workTemporary workFor contractorsWork at officeLocal areaFlexible hours
$135k - $155k
...Career The Principal IT Engineer - Corporate IT... ...readiness, and end-user support. The Principal... ...approver, and operational leader for Corporate IT. Success... ...roadmap, standards, and service expectations for... ...processes, including help desk workflow, training materials...Full timeWork experience placementWork at officeVisa sponsorship- MartinFed is seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk SME to support a federal customer and provide advanced... ...management, documentation, and coordination with government stakeholders, IT teams, and end users to ensure timely, #J-18808-Ljbffr MartinFedSenior
- A dynamic consulting firm based in McLean, VA is seeking a Project Manager for a 6 to 12 month contract. The successful candidate will oversee project specifications, ensure timely delivery, and communicate with various stakeholders. This position requires at least 9 years...SeniorContract work
$40 - $48 per hour
...Spanish* DescriptionThe Senior IT Support Analyst is the... ...the D.C. office: end users on track, proactively... ...IT Operations and IT Services teams rather than in a... ....Key Responsibilities:Desk-Side & Workplace Support... ...Asia. As an industry leader in Full-Stack Technology...SeniorContract workTemporary workWork at officeLocal areaRemote work- Nestlé IT & Digital Americas is seeking an Expert AI Data Scientist to join Nestlé USA. You will sit at the interface of business and technology, framing problems and owning AI solutions end-to-end, from concept to adoption. The role is hybrid, requiring collaboration across...Senior
- Nestlé S.A.'s IT & Digital Americas team seeks an Expert AI Data Scientist to bridge business and technology, owning AI solutions end-to-end for Nestlé USA and beyond. This hybrid role blends product management and engineering and centers on durable impact, governance,...Senior
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