Senior Tier 2 Helpdesk Lead & SME
MartinFed
MartinFed is seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk SME to support a federal customer and provide advanced technical assistance for mission-critical systems. This role leads the day-to-day helpdesk operations and serves as the primary escalation point for issues unresolved by Tier 1. The position is contingent upon award and requires strong incident management, documentation, and coordination with government stakeholders, IT teams, and end users to ensure timely, #J-18808-Ljbffr MartinFed
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Senior Tier 2 Helpdesk Lead & SME in Arlington, VA vacancy
- MartinFed seeks an experienced Tier 2 Helpdesk Lead to support a federal customer and provide advanced technical assistance. You will lead daily Helpdesk operations and serve as the primary escalation point for issues not resolved by Tier 1. This role requires DoD-level...Suggested
- ...excellence and consider joining our growing team today! JOB OVERVIEW MartinFed is seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk Subject Matter Expert (SME) to support a federal customer and provide advanced technical support for the systems. This position...SuggestedWork at officeLocal area
- ...Experience Mandatory: ~ Must be capable of providing Tier 2 support for USAidam systems, resolving issues that Tier 1 TechOne/local District IT cannot resolve, leading operation of the USAidam Helpdesk, managing ticket assignment and SLA-driven response, documenting...SuggestedFull timeWork experience placementLocal area
Wits Solutions Inc
Washington DC4 days ago - Yulista is seeking a Tier 2 Helpdesk Lead in Washington, DC to manage the USAidam Tier 2 Helpdesk operations. You will act as the primary escalation point for complex IdAM issues and coordinate with Government PMs, contractors, and engineers to ensure timely resolution...SuggestedFor contractors
- StraitSys Inc in Washington, DC seeks a Tier 2 Helpdesk Lead to support the DOJ EOUSA OCIO USAidam program. You will lead the Tier 2 Helpdesk, coordinate escalation, troubleshooting and documentation, and ensure SLAs are met. You will work with government stakeholders,...Suggested
- Competitive Range is seeking a Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control based in Arlington, Virginia. This role involves managing technical support services for the Department of Defense, ensuring the operations are efficient and compliant...Senior
- Twenty8 Technology, LLC in Beltsville, MD is seeking a Tier 2 Cyber Incident Response Team Shift Lead to join the Federal Strategic Cyber Mission program. The role involves leading Tier 2 responses, coordinating with government leadership, and ensuring remediation actions...SeniorShift work
$58k - $136.2k
Tier 2 Helpdesk Lead Position Description CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a large multi agency Momentum environment. The...Work at officeLocal areaFairfax, VA23 days ago- ...Job Description Job Description Tier 2 Helpdesk Lead Position Summary : The Tier 2 Helpdesk Lead owns day-to-day operation of the USAidam Helpdesk, providing elevated support for identity governance, authentication, and access issues that Tier 1 (TechOne/District...Local area
$86.6k - $181.8k
Job Title: Team Lead- Network Operations - Tier 2Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with... ...services. Responsibilities:As a Team Lead of our Tier 2 Network Operations technicians, you'll be challenged with...Contract workWork experience placementRemote workFlexible hours- ...look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at We are seeking a Tier 2 Lead to join our team and support our client. The ideal candidate is a service-oriented technical leader with strong deskside support...For contractorsWork experience placementWork at officeLocal areaRemote workFlexible hours
- Imagineeer is seeking a NOC Tier 2 Technician to provide advanced technical support and troubleshooting for escalated network and system incidents within a 7x24 environment. You will act as a subject matter expert, resolving complex issues and mentoring Tier 1 staff. Responsibilities...SeniorNight shift
$55k - $78k
Job Summary JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management...SeniorContract workTemporary workLocal areaRemote work- Ignite IT in Washington, DC seeks a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level desktop and administrative IT support for operations and projects. The role combines hands-on end-user support with coordination across infrastructure teams, requiring...Senior
- cFocus Software seeks an Incident Response Analyst (Tier 2) to join our program supporting the AOUSC. This role is Hybrid with onsite in Washington, DC, and requires a Public Trust clearance. You will perform in-depth IR activities, analyze security incidents, and coordinate...Senior
- JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support a large DOD contract in Fort Belvoir, VA. You will perform deskside and remote IT support, installing, operating, maintaining, troubleshooting, and defending data and applications in the DTRA Data...SeniorContract workRemote work
- TEKsystems is seeking a SME Helpdesk Technician in Bethesda, MD to act as the senior technical authority for YubiKey enrollment and deployment support. The role... ...supporting the Agency Help Desk, and delivering advanced Tier 2 troubleshooting expertise. The position requires...SeniorHourly payContract work
- A leading technology company is seeking a Senior PeopleSoft 9.2 Upgrade Expert System Admin in McLean, VA. The role involves executing all activities to perform technical upgrades with extensive experience in PeopleSoft 9.2. Ideal candidates should have a proven track...Senior
- StraitSys Inc. seeks a Senior SailPoint Subject Matter Expert (SME) to support DOJ EOUSA OCIO CSS Identity and Access Management in Washington, DC. Lead design, development, and operations of the USAidgov SailPoint IdentityIQ environment. You will mentor junior SMEs, oversee...Senior
- ...Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to... ...management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. Must...For contractorsWork experience placementWork at officeLocal area
$104k - $166k
ResponsibilitiesPeraton is seeking an experienced Tier 2 Cyber Incident Response Team (CIRT) Shift Lead to join Peratons' Federal Strategic Cyber Mission program.Location: Beltsville, MD; On-siteWork Hours: Day Shift, 06:00- 14:00 EST (6:00 - 2:00 PM, EST), Tuesday - SaturdayIn...Contract workLocal areaAll shiftsShift workDay shift- Unissant, Inc. is seeking a Tier 2 Lead to join our team supporting a government client in the Washington, DC area. The ideal candidate is a service-oriented technical leader with deskside and executive support experience. You will lead Tier 2 deskside activities, coordinate...
- Gov Info Specialist SME -Privacy Senior (Lead) Washington, DC, USA Job Description Posted Wednesday, July 15, 2026 at 4:0O AM Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Gov Info Specialist SME -Privacy Senior (Lead) to support KDS and...SeniorFor contractorsWork at officeLocal areaFlexible hours
$100k - $124k
...SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure... .... SkyePoint Decisions is seeking a Tier 2 Monitoring Analyst to support the... ...ability to brief (technical/informational) senior leadership. Ability to scope and perform...SeniorContract workRemote workSkyePoint Decisions
Arlington, VA2 days ago- ...team NOW! We are currently seeking a talented and motivated Tier 1 Help Desk Lead for a full-time position. Job Summary We are seeking a highly... ...will work closely with Service Delivery leadership and Tier 2 support teams to ensure a seamless customer experience and continuous...Full timeWork at office
- ICS (a REDHAWK company) seeks an experienced Tier 2 Cyber Incident Response Team Shift Lead in Beltsville, MD to join the Federal Strategic Cyber Mission program. You will lead Tier 2 shift operations, review tickets for accuracy, and coordinate with CIRT Watch Officers...Shift work
$131k - $218.3k
...clients to operate with resilience, grow with confidence, and proactively manage to secure success.Work you'll doAs a PROJECT Senior Mission Lead on the Cyber Defense & Resilience team, you will be responsible for:Advising senior leaders on cybersecurity vulnerabilities,...Senior$86k - $95k
...growing expert networks, partnering with leading healthcare and life sciences companies,... ...research initiatives. As a Manager or Senior Manager, you'll lead talented teams,... ...culture. Direct experience supporting Tier 1 or Tier 2 global management consulting firms on...SeniorPermanent employmentCasual workH1bWork at officeFlexible hours$70k - $90k
...Job Description Job Description Position Title: Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type: Direct Hire... ...runbooks, and SOPs. · Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: ·...Local areaMonday to Friday- A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Tier 2 Helpdesk Lead & SME. Be the first to apply!
Related searches
- srs distribution Arlington, VA
- senior associate architect Arlington, VA
- senior dynamics crm developer Arlington, VA
- senior application security Arlington, VA
- senior account director Arlington, VA
- senior supervisor Arlington, VA
- senior plumbing designer Arlington, VA
- senior advisor Arlington, VA
- senior cloud data engineer Arlington, VA
- senior technical analyst Arlington, VA