Senior Tier 2 Helpdesk Lead & SME
MartinFed
MartinFed is seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk SME to support a federal customer and provide advanced technical assistance for mission-critical systems. This role leads the day-to-day helpdesk operations and serves as the primary escalation point for issues unresolved by Tier 1. The position is contingent upon award and requires strong incident management, documentation, and coordination with government stakeholders, IT teams, and end users to ensure timely, #J-18808-Ljbffr MartinFed
- MartinFed seeks an experienced Tier 2 Helpdesk Lead to support a federal customer and provide advanced technical assistance. You will lead daily Helpdesk operations and serve as the primary escalation point for issues not resolved by Tier 1. This role requires DoD-level...Suggested
- Leidos is seeking a Sr. Tier 2 Helpdesk Lead to support a large DoD contract at Fort Belvoir, VA. The role focuses on leading the IT Service Desk, resolving escalations, and ensuring SLA targets are met for both classified and unclassified environments. The candidate must...SeniorContract work
- ...excellence and consider joining our growing team today!JOB OVERVIEWMartinFed is seeking an experienced Tier 2 Helpdesk Lead / Senior Helpdesk Subject Matter Expert (SME) to support a federal customer and provide advanced technical support for the systems. This position...SuggestedWork at officeLocal area
- ...Job Description Job Description Tier 2 Helpdesk Lead Position Summary : The Tier 2 Helpdesk Lead owns day-to-day operation of the USAidam Helpdesk, providing elevated support for identity governance, authentication, and access issues that Tier 1 (TechOne/District...SuggestedLocal area
$58k - $136.2k
Tier 2 Helpdesk Lead Position Description CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a large multi agency Momentum environment. The...SuggestedWork at officeLocal area- ...Job Description Description: Ares Enterprise is seeking a Tier 2 Helpdesk Lead to support the Department of Justice (DOJ), Executive Office... ...Demonstrated experience leading, coordinating, or providing senior-level support within a technical helpdesk/service desk environment...For contractorsWork at officeLocal area
- Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support a large-scale migration and ongoing IT operations on the DOD contract at Fort Belvoir, VA. The role provides enterprise-wide service desk support, cybersecurity defense, and hardware/software troubleshooting...SeniorContract work
$86.6k - $181.8k
...Team Lead- Network Operations – Tier 2The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its many operating locations... ...and streaming services.As a Team Lead of our Tier 2 Network Operations technicians, you'll be challenged with...Contract workWork experience placementRemote workFlexible hours$70k - $90k
...Job Description Job Description Position Title: Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type: Direct Hire... ...runbooks, and SOPs. · Manage, mentor and train Tier 1/2 staff to reduce escalation volume. Qualifications: ·...Local areaMonday to Friday- JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support a large DOD contract in Fort Belvoir, VA. You will perform deskside and remote IT support, installing, operating, maintaining, troubleshooting, and defending data and applications in the DTRA Data...SeniorContract workRemote work
- A leading technology company is seeking a Senior PeopleSoft 9.2 Upgrade Expert System Admin in McLean, VA. The role involves executing all activities to perform technical upgrades with extensive experience in PeopleSoft 9.2. Ideal candidates should have a proven track...Senior
- ...Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to... ...management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC 310-175-9. Must...For contractorsWork experience placementWork at officeLocal area
$100k - $124k
...SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development... ...upon customer approval. SkyePoint Decisions is seeking a Tier 2 Shift Lead to support the Diplomatic Security Cyber Mission (...Contract workLocal areaRemote workAll shiftsShift workDay shift$79.37k - $134.92k
...Job Description BAE is seeking an experienced Senior Help Desk Analyst to serve as a working task lead for a five-person onsite support desk team. The primary... ...system. Escalate complex technical issues to Tier 2/Tier 3 teams following established escalation paths...Full timeContract workPart timeWork at officeLocal areaRemote workWorldwideFlexible hoursShift work- ICS (a REDHAWK company) seeks an experienced Tier 2 Cyber Incident Response Team Shift Lead in Beltsville, MD to join the Federal Strategic Cyber Mission program. You will lead Tier 2 shift operations, review tickets for accuracy, and coordinate with CIRT Watch Officers...Shift work
$52k - $94k
Leidos is seeking a Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate...SeniorContract workRemote work$50 - $55 per hour
...Job Description Description Leidos is seeking an Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on... ...About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business...SeniorContract workTemporary workRemote work- Leidos is seeking an experienced Tier 2 Security Operations Center (SOC) Analyst to support the DMDC CyberPRIMES program. The role operates in a 24x7 security environment, performing advanced event analysis, correlation, and escalation for DHRA/DMDC systems. Locations include...SeniorRemote job
$55k - $78k
...generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking a Senior Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I...SeniorContract workTemporary workLocal areaRemote work- A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
$150k - $250k
Blue Sky Innovators is seeking a cybersecurity expert located in Arlington, Virginia, with 15 years of experience including a decade in project management. The ideal candidate will hold certifications such as CISSP and CISM, and possess a relevant bachelor's degree. The...Senior- ...professional for a data center project in Arlington, VA. You will lead commissioning activities, manage client and contractor... ...The role requires 8+ years of MEP commissioning, leadership of Tier 1/Tier 2 work, and travel up to 65%. Candidates with PE or field tech background...SeniorFor contractors
$150k - $200k
...Hybrid — Washington, DC; on-site at least 2 days per week Industry Category: Cybersecurity... ...eligible for and capable of obtaining a Tier 4 (High-Risk Public Trust) background... ...is seeking an experienced Alternate Lead Senior Information Systems Security Officer (ISSO...SeniorFull timeContract work2 days per week$150k - $200k
...Hybrid — Washington, DC; on-site at least 2 days per week Industry Category: Cybersecurity... ...eligible for and capable of obtaining a Tier 4 (High-Risk Public Trust) background... ...Our client is seeking an experienced Lead Senior Information Systems Security Officer (ISSO...SeniorFull timeContract work2 days per week$120k - $200k
...established multi-state presence, is seeking a Senior Attorney to lead the establishment and expansion of its... ...Washington State Bar. Minimum of 2+ years of experience in plaintiff... ...commensurate with experience. Bonus: Tiered performance-based bonus structure tied...SeniorWork at officeLocal area- ...Apogee Global RMS is seeking a Senior Cybersecurity Engineer / Offensive Security Lead to support high‑visibility federal and IC programs. This role is designed... ...Why Apogee Apogee operates under the prime tier engagement where your offensive skill is respected,...SeniorFull time
- ...Job Description Job Description Senior Program Analyst, Credit Risk Oversight (On-Site Team Lead) Connexus Hub is building an eight-person support team for... ...actions. S. citizenship, and the ability to pass a Tier 2 background investigation and obtain an HSPD-12...SeniorFull timeContract workFor contractors
- ...User Interface Subject Matter Expert (SME) / UI Team Lead Active Secret clearance required. 100% on-site Nationwide IT Services, NIS, is... ...decoupled application development leveraging message queuing . ~2+ years of experience with React.js or AngularJS . ~1+...For contractorsWork at office
- ...AI/ML Subject Matter Expert (SME) / Analytics Team Lead Nationwide IT Services, NIS, is seeking an AI/ML Subject Matter Expert (SME) / Analytics... ...statistical language, such as Python, R, or SQL . ~ At least 2 years of experience in custom machine learning and AI...Full timeFor contractorsWork at office
- ...long-standing partnerships built on trust and results. Team Lead/Tier III Help Desk Technician Location: Navy Shipyard, Washington... ...III troubleshooting. ~ Demonstrated experience serving as a senior technician, lead, or informal team mentor. ~ Expert knowledge...Full timeFor contractors
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