Customer Technical Specialist

Basic Qualifications:

• Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years of experience.
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end-user IT hardware and software in a desk-side or field service environment.
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
• Excellent communication skills and the ability to support senior-level government staff with professionalism.

Preferred Qualifications:

• Prior experience supporting DHS or other federal agencies.
• Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
• Familiarity with Cisco switch installations and complex fiber backbone configurations.
• Working knowledge of Cat6 and fiber patching, installation, and repairs.

Physical Requirements:

• Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
• Ability to lift 40–50 pounds when installing IT equipment.
• Ability to push/pull carts to transport equipment.
• Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
• Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
• Required to have close visual acuity to perform activities such as viewing a computer terminal.
• Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.

Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities.

• The position requires on-site work at our Richmond, VAlocation.
• Must be willing to Travel up to 25% as needed.

Day to Day Work Responsibilities:

• Provide hands‑on technical support for a wide range of IT and network systems including:
  • Cisco switches, fiber backbones, and network infrastructure
  • Desktops, laptops, tablets, printers, scanners, and peripherals
  • Communication equipment (VoIP phones, cell phones, VTC units)
  • Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
• Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person.
• Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence — often directly assisting senior government personnel in high-profile environments.
• Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
• Schedules and coordinates customer desk‑side support for the installation of new software or to performance hardware or software break/fix activities.
• Investigates and resolves all connectivity issues related to end‑user, site infrastructure and STIP IT equipment.

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