Team Leader

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don’t just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and werepizza powers possibility. Compensation: $16.00 - $16.00 per hourplus tips. Benefits:Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)Paid Vacation of 10days per year, accruing at 3.08hours per pay periodFREE pizza, salad, and beveragesPet insuranceDiscounted gym membershipFree counseling sessionsMedical, dental and vision insurance eligibility based on hours worked401(k) retirementSummaryThe Restaurant Supervisor Lead is the second in command on the store leadership team. You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager. You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs. Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points. Because at MOD; ALL PIZZAS ARE WELCOME!Key ResponsibilitiesSet and sustain the tone of the shift, keeping the energy high. Create positive vibes and a welcoming atmosphere for both Squad Crew and customers Keyholder cash handling responsibilitiesListen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriateManage shift duties checklists and address/escalate any equipment malfunctionsFocus on the growth and well-being of the Squad and celebrate winsRequired QualificationsMinimum of 1 year of customer service or restaurant experienceMust be at least 18 years oldPrevious experience coaching, teaching and inspiring othersProven success in following and enforcing processes and standards; correcting and coaching in a compassionate mannerCustomer service skills and a proven ability to remain calm and focused​ At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is also a social movement.This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.