On Site IT Support Specialist

Job Description

Job Description

Description

As the Time-Critical & Onsite IT Support Consultant, you will be the local technical contact for urgent incidents and day-to-day IT needs affecting engineering productivity. You will provide hands-on troubleshooting, restore service within agreed priorities, communicate status to users and stakeholders, and engage the appropriate resolver groups when an issue requires specialized or global support.

The assignment is primarily operational and onsite. It includes support for Windows clients, engineering workstations, test and lab computers, HIL rigs, peripherals, local connectivity, software installations, access issues, and other infrastructure dependencies. The consultant will also support planned maintenance, upgrades, deployments, and remediation activities that reduce operational risk.

Success in this assignment requires responsiveness, clear communication, disciplined ticket updates, and ownership from initial diagnosis through resolution or confirmed handoff. The consultant is expected to identify recurring issues, document solutions, and recommend practical improvements to service stability and support efficiency.

***This a LONG-TERM CONTRACT**

Required Qualifications and Experience

Demonstrated experience providing onsite deskside or field IT support in a business-critical environment.

Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity.

Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred.

Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.

Experience using IT service-management tools and working within incident, request, change, and problem-management processes.

Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents.

Clear written and verbal communication in English, with disciplined documentation and stakeholder updates.

Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment.

Relevant technical education or equivalent practical experience

Key Responsibilities

Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.

Triage incidents, determine business impact and urgency, restore service where possible, and escalate promptly to the correct resolver team.

Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies.

Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.

Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals.

Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities.

Maintain accurate incident, request, asset, and work-log information in the designated service-management tools.

Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents.

Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred.

Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime.

Follow security, safety, change-management, and site-access requirements. .

Skills

Windows 10, Support, Desktop, Troubleshooting, Help desk support, Customer service, Technical support

This is a Contract position based out of Greensboro, NC.

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greensboro,NC.

This position is anticipated to close on Oct 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.