Front Desk Sales Associate and Key Holder - Lake Zurich

Front Desk Sales Associate & Key Holder – Full Time

Total Average Compensation: $21–$23/hour (Plus Additional Sales Bonus Opportunities)

Schedule: 35–40 hours/week | Closed Sundays

Locations: Lake Zurich & Buffalo Grove, IL

Scenthound isn't your typical dog grooming shop—we're transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy. At Scenthound, we're more than just dog lovers—we're a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.

Our Core Values

• Dog First – We speak dog.
• One Pack – We support each other.
• Bring Love – We love what we do.
• Seek Growth – We invest in ourselves and each other.
• Make a Difference – We are the change.

About the Role

As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support. In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance. This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.

What You'll Do

Sales & Customer Experience

• Manage inbound leads through our CRM and schedule appointments
• Educate customers about services to drive membership and product sales
• Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
• Recommend add-on services based on dog needs
• Deliver an exceptional, informative customer experience—every time
• Resolve customer concerns quickly and professionally

Operations & Key Holder Responsibilities

• Open and close the store following standard operating procedures
• Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
• Maintain store readiness, cleanliness, and safety standards at all times
• Monitor daily schedules and adjust for optimal flow and efficiency
• Act as Manager on Duty when the Store Manager is not present
• Support the Store Manager in executing daily priorities and achieving store goals
• Lead by example in performance, accountability, and customer experience

What We're Looking For

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Sales Experience:

Background in retail, hospitality, or membership-based sales is preferred

Customer Service:

Experience providing high-quality, solutions-based service

Leadership Ability:

Prior experience as a key holder, shift lead, or supervisor is a strong plus

Dependability:

Reliable and responsible with store access and operations

Dog Lover:

Passion for pet health and wellness is a plus

Strong Communicator:

Comfortable speaking with customers and teammates in a professional, approachable way

Tech-Savvy:

Familiar with CRM, POS, and scheduling systems

Analytical:

Ability to read and act on performance data

Leadership Potential:

Motivated to take initiative and support team success

Benefits & Perks

• Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
• Health benefits: Medical, dental, and vision (for full-time employees)
• Paid Holidays: 4 in a Year
• Time off: Paid time off (PTO) for both full- and part-time team members
• Work-life balance: No late evenings, and closed on Sundays
• Unlimited: Snacks and Drinks on the house
• Free Grooming: Bring in your pet for free grooming once a month
• Financial perks: Participation in tip pool, merit-based raises
• Bonus opportunities: up to $500/month based on results
• Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community

Compensation: $21.00 - $23.00 per hour