IT Technician

IT Technician West Springfield | Chicopee Full-time opportunity We are seeking a dedicated, resourceful IT Technician to support our school's technology needs. This role is ideal for someone who enjoys working in a dynamic educational environment and is passionate about helping staff and students succeed through reliable technology. What You’ll Do Provide technical support for Windows 11 desktops and laptops. Troubleshoot and resolve issues with printers, scanners, and other peripherals. Perform hardware repairs and upgrades on desktops and laptops. Support and maintain Office 365 accounts and applications. Assist teachers and staff with basic tech troubleshooting Maintain inventory of IT equipment and supplies. Collaborate with the IT team and vendors as needed. Assist with equipment moves, technology setups, and deployments between school locations. Document support requests, troubleshooting steps, and resolutions as needed. What You Bring Demonstrated experience supporting Windows 11 computers in a professional environment. Working knowledge of Microsoft 365 / Office 365, including common Office applications. Strong troubleshooting and problem-solving skills. Hands-on experience diagnosing and repairing desktop and laptop hardware. Experience troubleshooting printers, scanners, and other common peripherals. Basic understanding of networking concepts, including Wi‑Fi, Ethernet, IP addresses, and connectivity troubleshooting. Excellent communication and customer-service skills, with the ability to explain technical issues to non-technical users. Ability to prioritize tasks, manage multiple requests, and work independently. Ability to lift/carry up to 50 lbs. Strong attention to detail and a willingness to learn new technologies. Must have a reliable personal vehicle and the ability to travel between school sites as needed. Preferred Qualifications: Experience working in a school or educational setting. Basic networking knowledge (Wi‑Fi, routers, switches). Intune and Google Workspace knowledge. Experience with Active Directory and/or Microsoft Entra ID. Experience working with ticketing/help-desk systems. Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience. Why Join May Institute Competitive Pay: $55,000 Generous Paid Time Off, including your birthday as a holiday Medical, dental, and vision insurance to keep you covered Paid training and certifications to support your career growth Tuition reimbursement & loan repayment assistance for your future 403(b) Retirement Plan with employer match #J-18808-Ljbffr May Institute