Veterinary Client Service Representative

divh2Veterinary Client Service Representative/h2pMelrose Animal Clinic is committed to providing exceptional veterinary care and compassionate service to pets and the people who love them. Our team is passionate about creating a welcoming, supportive environment for every client and patient who walks through our doors. If you thrive in a fast-paced setting, love animals, and enjoy delivering outstanding customer service, wed love to meet you!/ph3Position Overview/h3pMelrose Animal Clinic is seeking a friendly, organized, and customer-focused Veterinary Receptionist/Client Care Representative to join our growing team. In this essential front-desk role, you will serve as the first point of contact for clients and their petsensuring a positive, efficient, and compassionate experience from check-in to check-out. The ideal candidate is detail-oriented, thrives in a busy veterinary environment, and has a passion for both client service and animal care./ph3Some of the Responsibilities You Will Own in This Role:/h3ulliGreet clients and patients warmly while providing exceptional customer service/liliAnswer high-volume phone calls and direct inquiries appropriately/liliDifferentiate routine appointments from urgent/emergency cases and escalate as needed/liliSchedule appointments efficiently and accurately/liliObtain and document patient medical history and client information/liliVerify patient immunization and testing status/liliEnter client, patient, and financial data into veterinary software systems/liliGenerate invoices and explain charges/treatment plans clearly to clients/liliProcess payments and maintain accurate financial records/liliCommunicate patient arrival and treatment needs to veterinarians and technical staff/liliManage retrieval, filing, and storage of medical records/liliMaintain an organized and professional front desk/reception area/liliSupport additional administrative and client service tasks as assigned/li/ulpThis is not a complete list of duties. Responsibilities may change based on clinic needs and operational requirements./ph3Preferred Qualifications/h3ulliPrevious experience in veterinary reception, animal hospital front desk, or medical reception preferred/liliPassion for animal health and client care/liliExcellent verbal and written communication skills/liliStrong multitasking and organizational abilities/liliComfortable working in a fast-paced veterinary environment/liliProficient with computers and veterinary practice management software/liliPositive, dependable, and team-oriented attitude/liliAbility to remain calm and professional in stressful or emergency situations/li/ulh3Benefits/h3ulliEmployee discounts/liliFlexible schedules/lili401K with company match/liliTraining and Career development/li/ulh3Join Our Team/h3pIf youre passionate about pets, enjoy helping people, and want to build a rewarding career in veterinary medicine, apply today to join the team at Melrose Animal Clinic!/ph3About Melrose Animal Clinic/h3pMelrose Animal Clinic is an AAHA-accredited practice located in Melrose, MA, a desirable and conveniently situated community less than 10 miles north of Boston. We have a state-of-the-art facility, surpassed only by our state-of-the-heart attitude. Every interaction here is based on compassion and respect, Melrose Animal Clinic has been an integral part of the Melrose community since 1982. We are a cat-friendly practice and utilize many Fear Free techniques. We offer the most modern diagnostic, therapeutic capabilities, and comprehensive services including wellness exams and vaccinations, dental care, soft tissue surgery including laser surgery techniques, ultrasound, digital x-rays, dermatology, allergy management, laser therapy, and emergency care. We provide our team with every opportunity to continue to learn and grow. We take every step to give pets the best possible care, and the first step to meet patient need is supporting our wonderful staff./ppEqual Opportunity Employer Policy Melrose Animal Clinic is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply./p/div