Front Office Associate

Job Description

Job Description

We’re looking for a driven individual who is passionate about helping others to become our next  Front Office Associate! 

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a  positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities: 

• Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience 
• Scheduling, screening, and confirming new appointments through inbound and outbound calling 
• Provide customer resolution to any concerns or questions 
• Communicate all relevant customer information to the Hearing Care Professional 
• Collect and record customer payments 
• Maintain the customer database by updating office records 
• Inform the customer about hearing care accessory options 
• Handle walk-ins for existing customers 
• Help run office promotions by participating in any marketing and social media initiatives
• Support hearing aid maintenance, cleaning and repairs.

Requirements

Ideal Candidate: 

• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales-minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Benefits

Standard Schedule: Monday - Friday, 9AM - 5PM

Location Support : This position will support both the Hartsdale and Yonkers locations following a standard schedule (Yonkers Mon & Thurs / Hartsdale Tues & Fri / alternating every Wed)

Compensation: $18/hour + monthly bonus opportunity

Additional Perks

• Ongoing professional training and development
• Career growth opportunities
• Insurance (Medical)
• Retirement Options
• Paid Time Off
• Paid Holidays

About us: 

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life. 

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry. 

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.