Front Office Associate

Front Office AssociateWe're looking for a driven individual who is passionate about helping others to become our next Front Office Associate!As a Front Office Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.Responsibilities:Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experienceScheduling, screening, and confirming new appointments through inbound and outbound callingProvide customer resolution to any concerns or questionsCommunicate all relevant customer information to the Hearing Care ProfessionalCollect and record customer paymentsMaintain the customer database by updating office recordsInform the customer about hearing care accessory optionsHandle walk-ins for existing customersHelp run office promotions by participating in any marketing and social media initiativesSupport hearing aid maintenance, cleaning and repairs.