Marketing Representative Pre Arrival

Job Description

An In House Marketing Representative Pre Arrival with Hilton Grand Vacations is responsible for the promotion of booking eligible vacation ownership presentations, previews and the sale of mini-vacation packages to guests and visitors who will be arriving soon to our resort locations.

Responsibilities

Distribute approved promotional information and incentives to guests that are Owners, RCI Exchangers, and Renters that meet eligibility qualifications determined by Marketing management.

Generates leads and books qualified vacation ownership sales presentations for prospective Hilton Grand Vacations Owners, Club Members and other qualified customers before they arrive at property locations via concierge phone call.

Provides customer/concierge services to all guests projecting a professional company image via phone.

Assist in the implementation and tracking of current and future marketing programs.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

Conducts pre-arrival calls to owners, renters and exchangers.

Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.

Is responsible for accurately and completely for each tour.

Confirms appointments with guests to ensure tour reservations and driven maximize show rate.

Provides location related guest service to resort guests and visitors, including directing guests to responsible resort services for specific assistance or information.

Distributes only HGVC authorized information, collateral and materials. Maintains location operating standards

Reviews production reports and notifies manager of any challenges.

Follows gifting procedures to ensure costs are met monthly.

Contacts appropriate management with any guest issues.

Checks availability as to not overbook tour waves.

Carries out all other reasonable requests by management of which one is capable of performing

Positive and driven individual

Qualifications

What are we looking for:

The ideal candidate must have at least 1-2 years of consumer sales/marketing experience.

Excellent interpersonal and guest relations skills

Ability to work a flexible schedule

Great on the computer

Professional appearance and attitude

Must be highly driven and a self-starter

Thorough understanding of local area

Ability to handle multiple tasks and balance priorities.

Ability to accept rejection in a proactive manner.

Job Info

Job Identification 21139

Job Category Sales & Marketing

Posting Date 06/23/2026, 08:19 PM

Job Schedule Full time

Job Shift Full availability

Locations DRI Vacation Market (On-site)

Area of Talent Marketing

HR Division Sales and Marketing