Service Lead

Benefits Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Responsibilities Provide direction related to operations, processes, and conditions of the area. Plan, guide, and empower team members in the day-to-day operation of the department. Set example for those in the department by modeling exceptional customer experience. Engage peers to provide the best possible shopping experience for customers, including an exceptional checkout experience. Communicate with team members and assign daily work tasks. Mentor and coach other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required training. Support training new team members/cross‑training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity. Work with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability. Ensure freshness of products by closely monitoring execution of rotation and dating policies. Guide the team in compliance with food safety standards and regulations and work in a safe manner aligning to 200% accountability. Lead team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable. Actively create an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion. Operate a register and handle cash when needed. Operate powered equipment, where applicable. Participate in period end inventories, where applicable, to help achieve goals. May be required to act in lead capacity in other departments throughout the store. Qualifications Passion for customer service with total engagement that conveys approachability to customers and fellow team members. Initiates interactions with customers and peers. Excellent verbal and written communication. Retail or other customer service experience preferred. Creative thinking skills. Ability to influence others. Ability to quickly build rapport and gain customer confidence to create repeat business. Ability to lift, carry, push, pull, bend and twist while handling product. Experience executing plans. Positive influence to create a strong team environment. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported. Equal Employment Opportunity Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully‑protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to. #J-18808-Ljbffr