Lead Care Manager

Job Details Location: Alameda County - Alameda, CA 94606 Position Type: Part Time Education Level: 4 Year Degree Salary Range: $28.40 - $28.40 Hourly Job Shift: Day Job Category: Nonprofit - Social Services Job Classification: Non‑Exempt, 20 hours per week Job Location: Position will work from both a remote home office and field locations in the Alameda County, CA area. Benefits Competitive pay based on skill and experience Paid Holidays Paid Sick Leave Employee Assistance Program LifeSTEPS Perks Program Benefit eligible employees working 30 hours per week or more will also receive: Medical, Dental, Vision, and Life Insurance 401(k) plan Identity Theft Program Pet Insurance Paid Time Off About the Position The Lead Care Manager under the direction of the Cal AIM Services Director assists and aids members with enhanced coordination of care. Responsibilities Promote and live out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principles. Follow all LifeSTEPS policies, procedures and guidelines. Assess members to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of assistance. Develop and monitor the member’s care plan; revise the plan as needed. Coordinate with external entities providing member with some level of care. Coordinate with primary care providers, specialists, behavioral health, community based, long‑term services and supports needs and oral health providers involved in the care of the member. Review medication and perform reconciliation. Schedule appointments and provide appointment reminders. Coordinate transportation and possible accompaniment to critical appointments. Identify and help overcome barriers to adherence to the care plan. Promote, coordinate and tailor services to meet identified needs. Assist members individually, with family, guardians and caregivers regarding plans for meeting needs; provide culturally appropriate person‑centered planning, education, training and care instructions and document those activities and the plans for follow up. Advocate and refer members to community resources, human services and other organizations as needed. Compile records and prepare reports. Submit claims to Managed Care Plans (MCPs) for all member services when required. Maintain all required client data in the MyLifetime.org database on a continuous, regular basis; ensure entries are up to date prior to each weekly supervision call. Complete all administrative assignments including timely data entry in multiple databases. Review service plan and perform follow‑ups to determine quantity and quality of services provided to members and status of member cases. Access and record member and community resource information. Secure supplementary information such as employment, medical records, or school reports as needed. Study and assess strength and weakness of existing resources. Provide comprehensive housing transitions and housing tenancy navigation support to members eligible for services. Complete screenings and assessments to identify housing needs and factors contributing to housing instability, including functional, environmental, employment, educational, and health information, as appropriate. Identify and facilitate access to suitable housing options for members, as well as application processes, move‐in activities, rental negotiations and service referrals; conduct facility and habitability inspections as needed. Facilitate access to supportive services such as job training, life skills development, legal services, financial resources and health care providers. Foster working relationships with property management firms, property owners, housing services agencies and housing advocacy organizations; engage with landlords and familiarize them with LifeSTEPS housing services and community resources to assist in preventing and addressing tenant issues. Provide culturally appropriate health education information and outreach in community‑based settings, such as homes, clinics, shelters, local businesses, and community centers for various Managed Care Plan (MCP) members. Qualifications Bachelor’s degree in social work, psychology or related field. Two (2) years of experience in a similar environment providing social services. An equivalent combination of education and experience may substitute for the degree. Please Note LifeSTEPS values the diversity of the people it hires and serves. Diversity at LifeSTEPS means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. Please provide us with notice if you will require accommodations during the interview process. #J-18808-Ljbffr