Clinical Case Manager

Job Title: Clinical Case Manager

Pgm/Dept: CalWORKS!

Reports to: Program Manager

Classification: Regular, Full-Time, FLSA Non-Exempt

Location: 150 Grand Ave., Suite 200, Oakland, CA 94612

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities.

Our Values

• Compassion: Committed to caring, dignity and kindness.
• Respect: Honor each individual and provide highly ethical services.
• Progress: Leading the way in creating opportunities to change for the better.
• Resilience: Channeling hope, building strengths to successfully recover, adapt and grow.
• Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

CalWORKs Phoenix Program is funded through Alameda County’s Mental Health Services Act (Proposition 63) funding and is designed to actively outreach, engage, and provide a full range of services to 30 adults in Alameda County who have mental health and substance abuse challenges and are enrolled in the Welfare to Work Program.

Position Summary

Under the general direction of the Program Director, the Clinical Case Manager is responsible for overseeing the clinical needs of the CalWORKs! Phoenix program members. The collaborative team provides services with an integrated framework, and the Clinician Case Manager plays a critical role in supporting a client’s progress as they move through their engagement activities.

This position will work alongside the team in efforts to support the clients’ journey toward greater independence, well‑being, and self‑sufficiency. Services are often provided in office; however, flexibility needs to be demonstrated to meet clients in the community; such as library, job, on‑site, and home visits shall be scheduled when appropriate and convenient for clients. The Clinical Case Manager is responsible for maintaining consistent contact with clients, deepening the treatment relationship, assisting clients to identify life goals and linking them to community resources that can support their wellness and recovery.

The Clinical Case Manager needs to have the skills, knowledge and ability to shape an effective working alliance, foster hope, build motivation, assess pressing needs, identify barriers to treatment, and link clients to resources to meet their basic needs. The Clinical Case Manager must demonstrate the knowledge and clinical expertise to teach clients the skills that will support symptom reduction and enable them successfully to pursue their goals, and to provide clients with regular coaching to apply these skills in their daily lives. Successful candidates will be knowledgeable and experienced employing intervention strategies using motivational interviewing, trauma‑informed care, harm reduction and abstinence‑based models of treatment. Clinical supervision is available for this position.

Qualifications

• Active registration with BBS, Registered MFT or ASW.
• Must demonstrate an ability to work both independently and as a member of our cohesive team.
• The ability to prioritize effectively among competing demands on time.
• Solid written skills to meet required standards of documentation.
• Interpersonal skills including emotional intelligence.
• Must be able to meet Immigration Reform Act of 1986 requirements.
• Must have a vehicle to use for work duties, a valid California Motor Vehicle Operator’s License, and automobile insurance.

Preferred

• Bilingual (Spanish) preferred.
• Previous experience working in an Electronic Health Record (EHR).

Essential Functions/Skills

• As a member of the clinical case management team, clinicians will coordinate with flexibility and provide supportive services for 10‑15 adults referred from CalWORKs Welfare‑to‑Work agency who reports or exhibits mental health challenges and/or barriers to employment or vocation.
• Facilitated weekly group activities that promote self‑sufficiency, recovery wellness, healthy boundaries, Seeking Safety, Parenting, Spirituality/Healing Circle, Empowerment, literacy, career development, etc.
• Individually, provides psychoeducation to clients and when appropriate, family members, related to health, well‑being, and lifestyle, including symptom management, medication, nutritional, sleep hygiene, trauma‑informed care, and relapse prevention; assists clients with insightful benefits of employment activities as a wellness intervention.
• Completed initial bio‑psychosocial assessments, annual assessments and establishment collaborative treatment goals.
• Provide strength‑based, trauma‑informed, culturally humble, and non‑judgmental high‑quality services to meet clients’ comprehensive needs, including linking clients to housing, employment, medical, dental, psychological, parenting, legal, transportation, and money management resources.
• Must have familiarity or prior experience serving underserved/high risk families.
• Ability to effectively manage and resolve crisis.
• Knowledge of and/or ability to provide assistance with community and concrete resources.
• Must be computer competent and demonstrated ability to learn EHR systems.
• Completed all clinical documentation within required timeframes.
• Attend all clinical supervision, case conferences and team meetings as scheduled.
• Perform other duties as assigned.

Work Environment and Physical Demands

The work environment and physical demands described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, in accordance with applicable laws.

Physical Activity

The position requires periods of sitting, standing, and walking throughout the workday. Employees may be required to move between offices, program spaces, and meeting areas, including navigating stairs.

Lifting & Carrying

Must be able to lift, carry, or move items up to 15 pounds on an occasional basis.

Manual Dexterity & Communication

Requires the ability to operate a computer, keyboard, and other office equipment; to talk and hear in person and by telephone; and to read printed and digital materials.

Work Environment

Work is typically performed in an office or community‑based setting with standard lighting, temperature, and noise levels. Some positions may require travel between locations as part of regular duties.

Travel Required

This position requires regular travel to multiple agency and partner locations within the Bay Area. Employees must have reliable transportation and the ability to reach designated sites within reasonable travel times.

Employment Terms

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EEO Statement

Bonita House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.