Patient Access Representative I, Full Time, Evenings, Atlantic Health Chilton Medical Center

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system

• Securing accurate information,
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification is essential for the financial and

operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner

• Attempting to resolve customer questions and concerns
• Adapting to changes in the work environment
• Meeting shift expectations
• Handling challenging customers
• Obtains and verifies patient information for registration
• Maintains contact with third-party payers to determine reasons for

outstanding claims and communicates to facilitate speedy payment of claims

• Requests payment of financial dues from patient or guarantors
• Obtains federally required and hospital related consents in a timely manner
• Reconciles daily bank bags and posts dues collected and/or data entry or

charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule:

• Full time, Evenings
• 3pm – 11pm
• Every Other Weekend