Director of Retail Operations

Job Description

Job Description

POSITION DESCRIPTION

 

POSITION TITLE: Director of Retail Operations

DEPARTMENT: Donated Goods Retail

CLASSIFICATION: Salary/Exempt

PAY LEVEL: Level 6

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Vice President of Donated Goods Retail

POSITION (S) SUPERVISED: None

TEAM MEMBERSHIP: EXECUTIVE LEADERSHIP QUALITY MANAGEMENT SUPPORT  

Purpose:

The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill’s mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.

This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape.

 

Essential Functions:

• Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives. 
• Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth.
• Assists DGR management with developing people to consistently improve productivity.
• Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement. 
• Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved.
• Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability. 
• Utilizes key donated goods retail metrics to measure the effectiveness of retail operations. 
• Develops and executes a portfolio of projects that support DGR’s strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies. 
• Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review.
• Monitors project progress and performance, using data-driven insights to adjust strategies as needed.
• Maintains up-to-date knowledge about regulations related to the resale of donated goods.
• Attends meetings, training sessions and committee/team activities, as required.
• Performs other duties as assigned.

 

 

Education/Experience:

Bachelor’s degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.

Skills /Abilities: