Complex Director of Sales & Catering | Westin & Renaissance Columbus

Job Description

Job Description

The Westin Great Southern and Renaissance Columbus are seeking a Complex Director of Sales & Catering to lead the teams of these two full-service Marriott properties. Responsibilities include but are not limited to the mentoring and training sales staff, leading sales meetings, leading sales prospecting efforts, driving the team to maximize group revenue opportunities, working with catering and convention services, involvement with the annual business plan process, forecasting, systems training, report analysis, customer entertainment, community involvement and networking.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive salary of $110,000-$120,000 annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Sales & Revenue Generation.

• Drive Revenue by developing and executing sales strategies.
• Align the hotel’s sales and marketing teams to align group bookings with catering needs.
• Ensure the team is Identifying and pursuing new business opportunities, including corporate meetings, weddings, social events, and large-scale banquets.
• Develop relationships with corporate clients, wedding planners, and local businesses to generate repeat and referral business.
• Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.

Event Planning & Execution

• Ensure the planning and execution of all events is seamless, ensuring they align with client expectations and brand standards.
• Ensure there is collaboration with clients to customize menus, layouts, and event details.
• Attend pre-event meetings to finalize details and post-event reviews for feedback and improvement.
• Ensure seamless communication between catering, group sales, banquet, and culinary teams.

Operations & Team Management

• Lead and manage the sales & catering, events team.
• Work closely with the culinary team to maintain high food quality and presentation standards.

Budgeting & Financial Management

• Develop and manage group, catering and event department budgets, forecasting revenue and expenses. Monitor food and labor costs to maintain profitability. Negotiate contracts with vendors and suppliers to optimize costs.

Client & Guest Relations

• Maintain strong relationships with repeat clients and high-profile accounts.
• Handle client concerns, special requests, and last-minute changes with professionalism.
• Ensure post-event follow-ups to gather feedback and encourage future business.

Collaboration & Strategy

• Work closely with the hotel’s General Manager and Food & Beverage leadership to drive revenue for the total hotel operation
• Stay updated on industry trends and competitor offerings to keep the hotel competitive.
• Implement creative strategies to enhance guest experiences and attract new business.
• Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Report, star reports and Sales Meeting minutes.
• Initiate preparation of annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years of experience as a full-service hotel Director of Sales is required.
• 2 years of high-volume hotel catering sales experience is required.
• Marriott systems experience is highly preferred.
• Ability to multi-task and serve multiple events simultaneously.