Inside Sales Representative- Optical Connectivity

Inside Sales Representative- Optical Connectivity

Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation. Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.

Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism. Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs. Our team thrives on collaboration, mutual respect, and a shared spirit of successfostering a positive and productive environment where teamwork drives results. Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports.
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

• Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
• Minimum 3 yrs experience in a customer-facing service role. Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
• BA/BS preferred

For this role, we anticipate paying $75,000- $105,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.