Program Coordinator

Program Coordinator

The Program Coordinator performs administrative and educational work in the planning, development, and implementation of assigned programs. Develops, organizes, administers, and evaluates program activities and services. Provides technical guidance to program staff, departments, community members, and program participants. Coordinates one or more specialized programs in compliance with federal and state laws, as well as department policies and procedures. Trains and evaluates staff and volunteers, monitors performance, ensures accurate and timely data entry, and reports deficiencies in program-related data.

Functional Area: Behavioral Health

The Program Coordinator implements, coordinates, and supervises the delivery of services within the Behavioral Health Division. Ensures services align with program goals and supports residents' behavioral health and housing needs. Oversees day-to-day operations, collaborates with service partners, and monitors program effectiveness.

Duties and Responsibilities

Behavioral Health

• Oversee, monitor, and evaluate contracted service providers; conduct site visits and make recommendations regarding agency performance.
• Manage all service contracts and agreements across focus areas; provide guidance and instructions to contractors.
• Interpret regulatory requirements and ensure compliance; conduct interviews with service provider staff as needed.
• Investigate complaints related to non-compliance; provide guidance on corrective actions and the completion of Quality Improvement Plans. Maintain graphs, charts, and summaries of site visit findings.
• Assist in preparing the department budget; conduct research and draft regular reports as assigned.
• Prepare agenda items for monthly provider meetings, subcommittee meetings, quarterly meetings, conferences, summits, and other relevant internal and external engagements.
• Prepare official reports and maintain public information updates for county web pages.
• Assist management in issuing, interpreting, and recommending updates to operating policies; suggest improvements to workflow, procedures, and cost controls to enhance departmental efficiency.
• Review and update policies, procedures, rules, and regulations relevant to Behavioral Health programs and services.
• Establish and maintain official documents and records in both manual and electronic filing systems.
• Compile and analyze data to identify trends and measure program outcomes.
• Support program and project oversight; maintain program files.
• Draft, review, and respond to correspondence.
• Maintain confidentiality when handling sensitive or confidential records, plans, documents, or decisions.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

Minimum Qualifications

• Bachelor's degree in a related field
• Two (2) years of work experience as it pertains to the purpose of the positions.

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

Supplemental Information

Preferences

Behavioral Health

• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at Bernalillo County Behavioral Health Services will be required to complete a caregiver criminal history screening for all caregivers.
• Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.

Screening and Compliance

• Successful completion of a post-offer medical examination and background investigation. Adherence to all County safety guidelines.
• Completion of required FEMA training(s) assigned to the position.
• Completion of mandatory supervisor training, if applicable.
• Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position.

Working Conditions

• All essential duties are performed mostly indoors, with some positions performing functions in an outdoor and field setting.
• Duties are performed in a temperature-controlled environment.
• Duties are performed on a dry, even surface, which may be carpeted or tiled.
• Worker often works alone, both with or without directions from supervisor.

Equipment, Tools and Materials

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Materials and products handled while performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.