Customer Success Manager

Customer Success ManagerWe are looking for a Customer Success Manager to join our Rexel, USA team in Rochester, NY!Summary: The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.What You'll Do:Build positive working relationships between Rexel and assigned customersManage multiple on-going customer success engagements and develop a cadence of recurring reviews with customersReview progress with leadership and provide opinions on areas of opportunityAct as point person to the customer for Annual Recurring Revenue contracts and subscriptionsAccurately communicate a value proposition based on the data being presentedCommunicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadencesUse data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolioUnderstand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usageSeek new targets and opportunities from data that is providedRun numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or serviceOther duties as assignedJob Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.QualificationsWhat You'll Need:3+ years of Customer Success Manager experiencePrior experience with Rockwell Automation products and services preferredHigh School or GED - Required4 Year / Bachelor's Degree - PreferredBachelor's Degree in Business or Technical degree preferredKnowledge, Skills & Abilities:Must have excellent interpersonal, analytical, and written/verbal communication skillsBe a self-starter that can work both independently and in team-based environmentsMust be able to build positive working relationships with people at all organizational levelsMust demonstrate integrity and a firm commitment to company beliefs and valuesAttention to detail and organizational skillsDelivers exceptional customer experienceAdditional InformationPhysical Demands:Sit: Must be able to remain in a stationary position - Constantly – at least 51%Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%Weight and Force Demands:Up to 10 pounds - Occasionally – up to 20%Working Environment:Travels to offsite locations - Frequently – 21% to 50%Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.For the state of New York only, the pay range is $70K to $80K, depending upon qualifications, experience and other considerations permitted by law.Our Benefits Include:Medical, Dental, and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability Insurance401K with Employer MatchPaid vacation and sick timePaid company holidays plus flexible personal days per yearTuition ReimbursementHealth & Wellness ProgramsFlexible Spending AccountsHSA AccountsCommuter Transit BenefitsAdditional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.Employee Discount ProgramsProfessional Training & Development ProgramsCareer Advancement Opportunities – We like to promote from withinOur goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.Job LocationRochester, NY