Contracts Specialist/Contract Administrator

Job Description

Job Description

Job Summary:

• This is a hybrid role: 2 days onsite and 3 remote.
• This is a 1t shift job: either 07:00 AM to 04:00 PM or 08:00 AM to 05:00 PM.

Your Profile:
The ideal candidate should be a strong independent contributor that works well in a team environment. The candidate is also proactive, has strong leadership, demonstrates excellent analytical and problem solving skills, is detail-oriented and has experience in supporting a high-volume sales team.
The Contract Operations Specialist possesses extensive knowledge and understanding of the Customer Services business and portfolio offerings; reviews proposals for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, and manages service contracts throughout their lifecycle, including large-scale accounts.
Roles & Responsibilities:

• Performing contract review, for compliance, to ensure all applicable policy criteria have been satisfied.
• Analyzing and limiting business risks.
• Ensuring accuracy and operationalization of customer deliverables, in accordance with corporate policies.
• Creating customized, timely and accurate invoicing per terms of service contract.
• Confirming a valid path to cash.
• Ensuring revenue recognition is in line with finance requirements.
• Serve as the point of contact for other team members and internal and external customers.
• Possess extensive knowledge in departmental systems and tools.
• Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies.
• Creatively consult with sales and/or service proposals on alternative options to provide guidance of requirements.
• Communicate contract policies and practices to the internal business partners.
• Create and maintain departmental procedures.
• In-depth knowledge of cross functional processes and quality impact throughout the value chain.
• Proven ability to work with business partners; streamlining processes and creating cross-functional partnerships.
• Manage increasingly competing priorities and deadlines, providing outstanding support to our internal partners and external customers.
• Proactively support teammates with workload volume as bandwidth allows.
• Maintain a winning partnership with Sales and other internal teams to ensure continuous alignment with joint goals and objectives.
• Explore growth opportunities with Sales and other internal business partners to assist in delivering superior customer value through the service contract process.
• Seek out opportunities to challenge yourself and others; finding new ways to positively affect the team, the customer, and the business.
• Participate in or lead project development and execution for continuous improvement.
• Display role model behavior; train and coach others as opportunities arise.
• Assist with fiscal close reports and procedures.
• Research and resolve customer billing disputes, escalating as needed.
• Support other business functions to achieve shared business objectives.
• Escalate items as needed to management, partnering to drive solutions .

Minimum Qualifications

• Bachelor's degree in business or related field preferred, or equivalent experience.
• 3-5 years experience in sales support within a customer service and or contract processing environment.
• Passion for customer experience, operational excellence and continuous development.
• Eager to take on new tasks/responsibilities ; develops and shares best practices.
• Excellent and concise oral and written communication skills, including active listening.
• Strong interpersonal skills, with positive attitude.
• Ability to work in a fast-paced environment, advocating change.
• Strong organizational skills and aptitude for detail.
• Proven ability to use good judgment and make confident decisions under defined policies and procedures.
• Extensive knowledge of Philips Healthcare products and industry standards.
• Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity.
• Practitioner of continuous improvement methodologies.
• Overtime as required to meet business demands.
• Intermediate to advanced skills in MS Office (Word and Excel).
• Intermediate math skills and business acumen.
• Proficient typing and 10-key data entry by touch.
• Familiar with working in CRM and ERP systems .