Associate Account Manager

Account Management AssociateAs an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.What You'll Do:Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsPartner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accountsRun playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer's desired outcomesServe as the 'voice of the customer' and provide internal feedback on how we can better serve our customers to maximize customer value and retentionRefine segmentation for the Scaled book to inform engagement strategiesRenew, process and negotiate contractsWhat We're Looking For:Bachelor's degree or similar relevant working experience1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS companyProven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycleExcellent project management and organizational skillsData-driven approach to continuously drive additional efficiencyAbility to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solvePassion for deeply understanding a product in order to provide solutions for customersAttention to detail and excellent communication skills are a mustPassion for travel and focusing on the customer experienceHigh energy, go-getter with fresh ideas who takes the initiative to get things doneNavan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.