Inside Account Manager

Inside Account Manager

Axiom Memory Solutions is seeking a motivated, detail-oriented Inside Account Manager to join our National Sales team. This position plays an important role in supporting our National Account Managers, maintaining customer relationships, and ensuring day-to-day sales operations run smoothly.

As the Inside Account Manager for our growing team, you will:

• Provide daily sales and account support to National Account Managers and customers.
• Manage incoming customer emails and phone calls, responding promptly and directing requests as needed.
• Process incoming orders and coordinate order adjustments with internal teams.
• Maintain product catalog information, including new product setups, discontinued items, and pricing updates.
• Coordinate pricing protection for inventory on hand and in transit.
• Research product availability, costs, and alternative product options.
• Manage customer returns, defective product requests, and stock rotations (RMAs).
• Coordinate order tracking requests and assist with resolving customer concerns.
• Collaborate with sales leadership and internal departments to support customer needs.
• Provide backup support across National Accounts to ensure consistent service.
• Meet daily customer communication and activity expectations established by management.

Location Requirements:

• This job is in Austin, TX. You must be able to work from Axiom's Austin, TX office.
• This is not a remote position. Please only apply if you live in the Austin, TX area.

Job Requirements:

• Strong customer service and relationship-building skills.
• Excellent written and verbal communication.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Attention to detail and accuracy when handling orders, pricing, and customer information.
• Ability to work independently while contributing to a team environment.
• Comfortable using computer systems, email, and sales or order management software.
• Ability to problem-solve, prioritize requests, and follow through on customer needs.
• Experience in inside sales, account management, sales support, or customer service preferred.
• Experience working with product distribution, inventory, or order processing is a plus.

Compensation:

• Hourly base minimum $25/hr plus commission opportunity.

Why Join Us?

Serving resellers, VARs, and their end users for nearly 30 years, Axiom is the fastest growing memory, storage, and fiber-optic connectivity upgrade provider in the corporate, SMB, and government markets supporting our customers with top-notch personal service. The Axiom Team is passionate about our products and our customers, constantly thriving to expand! In addition to a competitive starting salary, we offer a comprehensive slate of benefits to include medical, dental & voluntary life insurances, a 401(k) plan, vacation/sick time, and more.

Don't wait! Submit your resume today!