Community Association Manager / Portfolio CAM

Job Details Job Location: Houston, TX 77079 Position Type: Full Time Salary Range: $65,000.00 - $75,000.00 per year Job Category: HOUGEN Portfolio Community Association Manager The Community Association Manager (CAM) is the key ambassador of RealManage and provides management, direction, and leadership to ensure the successful daily operations of a portfolio of community associations, delivering professional services and an exceptional customer experience in accordance with the service level agreement and the company’s guiding principles. Responsibilities Serve as a professional advisor to the Board of Directors of each community assigned. Acquire and maintain current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures. Provide weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service request, and work order activity. Run a Board or Annual Meeting and create monthly management reports that depict the actual condition of community amenities, progress of specific key initiatives, and make clear and concise recommendations. Assist the Board with the selection of contractors and insurance carriers to maintain and protect the community. Provide vendor management oversight, including set‑up bid process, through contract and oversight. Oversee and approve payment of vendors providing service to the community association. Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association. Work with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing; monitor aging reports to ensure timely legal action regarding collections and other legal action before the association. Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. Attend monthly Manager’s and training meetings as required. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Display exceptional ability to analyze and deal with a variety of situations that might otherwise be potential problems. Perform additional work‑related tasks as needed. Qualities and Skills Excellent interpersonal skills; manage a wide range of personalities with a wide range of opinions, over phone and in person; friendly, outgoing, representing the company well. Excellent writing skills; provide thoughtful, concise, timely responses to customers, mostly via email. Excellent technology skills; manage data utilizing proprietary software, comfortable learning new tech, access Owner / Residential portals, Management / Board portals, Closing portals, Attorney Portals, and Vendor portals. Flexibility and humility; willing to do what is necessary to please clients, pitch in and do whatever needs to be done. Excellent organizational skills; manage hundreds of owners, employ efficient systems, be attentive to detail. Ability to work independently; comfortable working alone or independently at times, make decisions and be held accountable. Qualifications Position requires driving – a valid driver’s license and reliable transportation is needed. High school diploma or GED required; Associate or higher degree highly preferred. Minimum of one (1) year managing Homeowner Associations (HOAs) required. CAI designation(s) strongly preferred. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service. Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Equity & Diversity RealManage is a value based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pay and Benefits Salary: $65,000 to $75,000, depending on education and experience. Benefits include: Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance Health Savings Account (HSA) – required High Deductible Medical Plan to be eligible Flexible Spending Account (FSA) Education Reimbursement 401(k) matching Employee Assistance Program (EAP) 11 paid holidays #J-18808-Ljbffr