Operations Lead

Description

The Operations Lead has primary responsibility for the accurate and efficient movement of goods into and out of the store, as well as overseeing building maintenance, safety, and operations. This role significantly impacts the customer experience by ensuring efficient product flow, maintaining accurate inventory, and ensuring a safe, clean, and organized environment. The Operations Lead acts as a primary liaison to the Accounting, Retail Buying and Retail Operations teams, along with external service providers.

Requirements

The Operations Lead has primary responsibility for the accurate and efficient movement of goods into and out of the store, as well as overseeing building maintenance, safety, and operations. This role significantly impacts the customer experience by ensuring efficient product flow, maintaining accurate inventory, and ensuring a safe, clean, and organized environment. The Operations Lead acts as a primary liaison to the Accounting, Retail Buying and Retail Operations teams, along with external service providers.

Essential Duties and Responsibilities

• Ensures accurate on-hand inventory through timely vouchering of inbound inventory, SKU assignment, purchase order creation, and processing of manual inventory adjustments.
• Maintains the store's digital filing system for inventory receiving paperwork.
• Coordinates with GSC counterpart store’s Inventory Control Specialists and the Buying team to review vendor statements, resolve accounts receivable questions, and manage vendor claims.
• Oversees timely and accurate receiving of all inbound and outbound freight to minimize truck-to-floor delays.
• Ensures purchase orders and transfer orders are up to date and troubleshoots inventory and receiving issues.
• Identifies and executes inventory cycle counts to resolve discrepancies or reset inventory.
• Provides feedback to improve purchasing, reduce out-of-stocks, and support merchandising plans.
• Oversees the daily supervision of building and grounds maintenance, including safety compliance and repairs.
• Maintains cleanliness and organization of the property, including grounds, storage areas, and bulk bins.
• Partners with the Store Manager to set daily task lists for team members in receiving areas.
• Organizes and maintains a clean, neat, and efficient stockroom, receiving and storage areas.
• Oversees and ensures swift transfer and cross docking of product movement between locations.
• Participates in and leads the hard goods receiving process and ensures proper documentation and organization.
• Supports the receiving process for the nursery team as assigned.
• Serves as the safety officer, ensuring compliance with state and federal guidelines and overseeing the store safety committee.
• Ensures proper training and certification for staff operating equipment.
• Partners with store manager to maintain seasonal merchandising and decor changes.
• Performs MOD responsibilities as scheduled, including opening/closing the garden center and directing staff.
• Ensures excellent customer service by assisting internal and external customers and responding to requests promptly.
• Supports company initiatives, events, and promotions by remaining informed on offers and sustainable gardening solutions.
• Takes personal accountability for representing company values in all situations (service, dress code, interpersonal skills).
• Promotes a positive work environment through an inclusive and respectful approach.
• Celebrates and encourages diversity, equity, and inclusion in the workplace.
• Leads change with a positive and growth mindset, supporting others through transitions and improvements.
• Other duties as assigned.