Site Manager

Position: Onsite Manager Location: Raleigh, NC Pay: $65,000 to $70,000/year Type: Full-time Schedule: Monday - Friday Greene Resources is seeking an Onsite Manager to join a growing team! Core Objectives: Serve as the primary relationship manager for a high-volume customer, providing hands‑on support, coaching, and management to deployed associates and real‑time partnership with the client. Increase satisfaction by coaching, supporting employee training, and addressing issues proactively. Facilitate strong employee performance by preparing associates, coaching, and troubleshooting issues in the moment. Strengthen client confidence in Array’s delivery and team by maintaining a consistent, professional presence and communicating observations, risks, and opportunities. Advocate for and advise associates by gathering and providing meaningful feedback. Implement strategies to keep employees satisfied, motivated, and engaged. Responsibilities: Associate Relationship Management Build strong, personal connections with deployed associates through regular engagement and availability for questions, feedback, and support. Investigate and resolve associate concerns in collaboration with the client and internal stakeholders. Follow through until resolution is complete. Escalate where appropriate. Recognize and celebrate wins—milestones, attendance streaks, performance shoutouts—and foster a culture of appreciation. Ensure associates are set up for success by confirming logistics, expectations, check‑ins, timekeeping, and first‑day guidance. Partner with the client to address underperformance, behavioral issues, etc. promptly. Act as the eyes and ears of the operation—collecting associate feedback, identifying risks, and reporting trends to internal engagement or operations teams. Risk & HR Issue Management Serve as the first point of contact for HR- and Risk-related concerns, such as behavioral escalations, interpersonal conflict, policy violations, or safety incidents. Assess severity, gather facts, and provide initial documentation and resolution where appropriate. Escalate complex or high‑risk issues to internal HR and Risk stakeholders, maintaining timely and professional communication throughout. Document all coaching conversations, feedback, and incidents accurately in internal systems. Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR. Maintain a safe working environment and coach to safety expectations. Operational Support Support the rollout of new processes, tools, or technologies, ensuring employee understanding and adoption. Serve as a backup to HRC in timecard collections, timecard approvals, and onboarding. Experience: Experience in client-facing or account management capacity required. Preferred: experience within a staffing or high-volume workforce environment. Preferred: previous HR experience a plus. Skills Required: Must have a valid driver's license and reliable transportation. Strong interpersonal presence—able to build trust with associates, communicate effectively with client partners, and de‑escalate in real time. Organized and able to prioritize competing daily demands while maintaining a high level of service and accuracy. Able to identify operational or behavioral trends and take action to address risks before they—escalate. Tech‑savvy and proficient in Microsoft Office tools and internal engagement systems Confident and calm under pressure, with a problem‑solving mindset and a sense of ownership. Ability to quickly learn client systems and integrate with client operations without disrupting flow. Comfortable navigating between employee advocacy and business objectives. Strong judgment and professionalism in navigating sensitive HR and Risk situations. Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. We are proud to be an Equal Employment Opportunity and Affidative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr