Spa Sales and Guest Service Associate

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Spa Associate – Sales & Guest Experience
Love People? Love Wellness? Love Staying Busy? We Want to Meet You!

At Hand & Stone Massage and Facial Spa, our Spa Associates are more than receptionists—they are relationship builders, problem solvers, and the driving force behind an exceptional guest experience. If you're energized by helping people, enjoy working toward goals, and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Our Busiest Days = Your Biggest Opportunity

We're looking for team members who enjoy being where the action is. Weekends are when many of our clients prioritize self-care, making them some of the most rewarding and impactful shifts to work.

Sunday availability is required for this role. Candidates with weekend availability will receive priority consideration.

Why Join Hand & Stone?

• Earn More Than Just a Paycheck- This role offers opportunities to earn through membership sales, promotions, and performance incentives while developing valuable sales and customer service skills that can grow your career.
• Build a Career, Not Just a Job- Many of our Spa Associates have advanced into leadership positions, including Lead Spa Associate, Assistant Manager, and Spa Manager roles. We invest in your success through ongoing coaching and development.
• Join a Growing Wellness Industry- As a leader in massage and facial services, Hand & Stone has spent over 20 years helping people look and feel their best. You'll be part of a team making a positive difference in clients' lives every day.

Support for Life Outside of Work

• Flexible scheduling options
• Employee discounts on services and products
• KinderCare childcare discounts
• LifeMart savings program*
• Supportive team environment

*Benefits may vary by location.

What You'll Do

• Welcome guests and create a warm, professional first impression
• Educate clients on memberships, services, enhancements, and promotions
• Meet membership sales and guest retention goals
• Schedule appointments and manage incoming calls
• Assist with daily spa operations and administrative tasks
• Maintain cleanliness and organization throughout the spa
• Help create an environment that keeps clients coming back month after month

The Ideal Candidate

• Enjoys talking with people and building relationships
• Has sales, retail, hospitality, or customer service experience
• Is dependable, professional, and positive
• Can confidently recommend services and memberships
• Thrives in a team-oriented environment
• Enjoys staying busy and multitasking
• Can work evenings as needed
• Must be available to work Sundays
• Weekend availability is strongly preferred

What Success Looks Like
Our best Spa Associates don't wait for opportunities—they create them. They connect with clients, build trust, help guests commit to their wellness goals, and contribute to a positive team culture every day.

If you're ready to join a growing company where your attitude, effort, and results can create real career opportunities, apply today!
Weekend Warriors Encouraged to Apply!

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