Fraud Analyst

Job Description

Job Description

Schedule:  This role will be hybrid, 3 days office/2 days remote after training is complete. Shift is 9-6pm CST

• At least 1 year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. 
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. 
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact
• Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. 
• Researches and/or notifies appropriate internal staff for customer verification or legal action. 
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. 
• Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects. 
• Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST. Training hours will be 8:00-5:00 CST. Must be able to work flexible schedule including nights, weekends and holidays. 

Position Summary:  

• Reviews, identifies, and deters fraudulent activity. 
• Takes inbound calls and referrals from victims of fraudulent activities. 
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue. 

Position Requirements: 

• Must have excellent conversational skills in English 
• Experience navigating multiple computer screens and programs while interacting with customers on the phone. 
• High School diploma or equivalent 
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment 
• Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills 
• What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity 
• Preferred background/prior work experience?  Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.

Company Description

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.