Refund Analyst

About Us Physicians East, P.A. is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina. About the Role We are looking for an employee who can audit patient accounts for discrepancies and determine proper reimbursement of overpayments, analyze and process refund requests from insurance providers, and follow up with staff. The role requires effective communication with insurance providers and internal staff regarding refund issues. Responsibilities Print, review, and work on overpaid claim and unallocated money reports Process refund requests according to refund protocol Reprocess returned refunds, including mail returns Maintain proper organization and storage of refund checks and packets Handle credit transfers and escheats Work as a contributing member of a team to keep departments running smoothly Participate in in‑service education, staff meetings, and other continuing education programs to maintain optimal technical knowledge Adhere to department and company policies, maintaining confidentiality Attend safety classes and compliance training offered by Physicians East, P.A. Assist with other duties or projects as needed Location & Commitments Full‑time role based at our Greenville Arlington Blvd. location, Monday‑Friday, 8 a.m. – 5 p.m. Overtime may be required to ensure tasks are completed and calls are returned in a timely manner. Weekend work is rare but may occasionally be necessary. Candidate Requirements Minimum of 1–3 years experience in insurance and billing settings and/or appropriate college education required Affirmative Action / EEO Statement Physicians East, P.A. is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at View phone number on click.appcast.io or email View email address on click.appcast.io #J-18808-Ljbffr Physicians East pa