ALOFT Front Desk Agent / Re:Fuel Attendant (Part-Time)

Front Desk Agent / Re:Fuel Attendant (Part-Time)

Location: Aloft Hotel, Mount Laurel, NJ Schedule: Part-Time | 6:00 AM 11:00 AM

Position Summary

Aloft is seeking an energetic, customer-focused team member to serve in a hybrid role as both a Front Desk Agent and Re:Fuel Attendant. This position is responsible for delivering exceptional guest service by assisting with front desk operations while maintaining the Re:Fuel grab-and-go food and beverage area during the morning hours. The ideal candidate is friendly, organized, and able to multitask in a fast-paced hospitality environment.

Essential Duties & Responsibilities

Front Desk Agent Responsibilities

• Welcome guests with a warm and professional demeanor.
• Check guests in and out efficiently using hotel management systems.
• Answer incoming phone calls and assist with guest inquiries.
• Process reservations, room assignments, and payment transactions.
• Address guest concerns and escalate issues when necessary.
• Maintain accurate guest records and ensure confidentiality.
• Provide information regarding hotel amenities, services, and local attractions.

Re:Fuel Attendant Responsibilities

• Prepare and stock breakfast and grab-and-go food and beverage items.
• Ensure Re:Fuel area remains clean, organized, and fully stocked throughout the shift.
• Monitor food quality, freshness, and presentation standards.
• Maintain proper food safety and sanitation practices.
• Replenish coffee stations, beverages, snacks, and condiments.
• Track inventory needs and communicate restocking requirements to management.
• Assist guests with food and beverage purchases and questions.

General Responsibilities

• Maintain a clean and welcoming lobby and guest service areas.
• Follow all hotel policies, safety standards, and brand requirements.
• Work collaboratively with housekeeping, maintenance, and management teams.
• Perform additional duties as assigned to support hotel operations.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, retail, or food service experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and prioritize responsibilities effectively.
• Basic computer proficiency and ability to learn hotel software systems.
• Ability to stand, walk, bend, and lift up to 25 pounds as needed.
• Reliable attendance and punctuality required.

Skills & Competencies

• Guest-focused attitude
• Professional appearance and demeanor
• Strong organizational skills
• Attention to detail
• Team-oriented mindset
• Ability to work independently with minimal supervision

Benefits

• Competitive hourly wage
• Employee hotel discounts
• Flexible part-time schedule
• Opportunity for growth within the hospitality industry