Customer Service Representative- Mechanical Industry

Job Description

Job Description

Southern Pride Service

Southern Maryland

Full-Time | [Office Hours / Some Evenings if applicable]

About UsSouthern Pride Service is a reputable, family-owned residential HVAC (Heating, Ventilation, and Air Conditioning) company committed to providing exceptional service to homeowners throughout Southern Maryland.

With over 30 years of industry experience, we have built a strong reputation for quality workmanship, reliability, and outstanding customer care. We prioritize the comfort and satisfaction of our clients and are dedicated to delivering top-notch HVAC solutions.

Our team culture is built on positivity, accountability, and teamwork.

We value a positive, team-first mindset and look for individuals who approach challenges with professionalism and a solution-oriented attitude.

We hire for attitude and train for skill.

If you bring the right energy and mindset, we’ll teach you the rest.

Position Overview

As a Customer Service Representative, you are the first impression of our company. You’ll handle inbound and outbound calls, schedule service appointments, assist with dispatch coordination, and ensure every customer feels heard, valued, and cared for.

Your voice sets the tone for the entire customer experience.

What We’re Looking For

• Upbeat, positive, and bubbly personality

• Strong phone presence with clear, professional communication

• Genuine empathy and patience with customers

• Ability to multitask in a fast-paced environment

• Team player who works well with office staff and technicians

• Willingness to learn and adapt to new systems and processes

• Dependable and punctual

• Organized and detail-oriented

• Calm under pressure during peak heating and cooling seasons

• Problem-solver with a proactive mindset

• Comfortable handling a moderate call volume

• Basic computer proficiency (CRM or scheduling software experience a plus)

Key Responsibilities

• Answer inbound customer calls professionally and courteously

• Make outbound calls for scheduling, confirmations, and follow-ups

• Schedule and coordinate service appointments efficiently

• Communicate clearly with technicians and office team

• Document customer interactions accurately

• Handle customer concerns with empathy and urgency

• Support team goals and company initiatives

Compensation & Benefits

• Competitive hourly pay

• Bonus opportunities (performance-based incentives)

• Paid time off

• Paid holidays

• Health benefits

• Retirement savings plan (401k) with company match

• Stable, year-round employment

• Supportive, family-oriented team environment

• On-the-job training

• Opportunities for growth and advancement

Preferred (But Not Required)

• Previous customer service or call center experience

• Experience in HVAC, home services, or dispatching

• Experience with scheduling software

How to Apply

If you are dependable, energetic, and ready to grow with a company that values teamwork, professionalism, and customer care, we encourage you to apply today.

Join a company where your attitude matters, your growth is supported, and your work makes a difference in your community.

In your application, please include a brief sentence describing why you feel you would be a great fit for a fast-paced, team-oriented HVAC office.