Call Center Administrative Assistant

Call Center Administrative Assistant

Washington DC or Baltimore Metro Areas Pay From: $22.00 per hour

MUST:

• Experienced Admin Support professional who has experience in a call center environment
• Providing high volume phone customer service support
• Comfortable working with healthcare providers and providing support as needed
• Assisting callers with technical issues and guiding them through company CRM
• Managing emails, phone calls and support tickets
• Responding to inquiries promptly and manage support tickets, emails, and calls
• Verifying provider credentials to onboard new medical providers for compliancy
• Maintaining accurate documentation
• Preparing detailed reports and documenting detailed information and interactions in database
• Technically savvy with ability to pick up new computer systems easily
• Proficient with Microsoft Office including Word, Excel, Outlook, Teams, and SharePoint
• Highly detailed with strong organizational and time-management skills
• Comfortable using a ticketing system to respond to and document interactions
• Must have a Public Trust Clearance or other recent clearance with ability to obtain again
• Bachelor's Degree is required

DUTIES:

• Respond to a high volume of phone calls, emails and support tickets and will provide support with inquiries from medical examiners and commercial drivers
• Guide callers through database system, assisting with navigating a website
• Verify provider credentials for compliancy and to onboard new medical providers
• Guide callers thru database
• Create reports
• Maintain accurate documentation
• Providing support with various projects
• Utilize Microsoft Office Suite including Word, Excel, Outlook, Teams and SharePoint

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".