Overnight Guest Services Coordinator (Seasonal)

divh2Seasonal Overnight Guest Services Coordinator/h2pAs our Seasonal Overnight Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position requires Thursday - Sunday availability from 9PM-8AM./ppJob Requirements:/pulliGreet and establish rapport with guests/liliField resort comments, suggestions, and complaints to the Resort Manager/liliCheck guests in and out for their reservations/liliPerform general administrative duties such as answering phones, typing, copying, faxing, and filing/liliComplete and maintain resort records, reports, and files/liliPrepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc./liliEnsure office supplies are sufficiently stocked and prepare supply orders as needed/liliAssist with the preparation of marketing materials/li/ulpJob Qualifications:/pulliIntermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet/liliExcellent written and verbal communication skills/liliReadily available and approachable for all guests while providing excellent guest service/liliPrior administrative experience is preferred/liliResort office or hotel front desk experience is a plus/li/ulpThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week./ppTraining:/ppIsland Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered./ppTeam Member Wellness Program: How We Thank You For All You Bring/ppRewarding Benefits Package:/pulliHealthcare including Medical, Dental, and Vision Insurance/liliHSA FSA plans available!/liliDependent care FSA/liliIdentity Theft Protection Insurance Commuter benefits including transit parking/liliPet Insurance/liliPTO and Payroll Incentives for Annual Wellness Exams/liliEmployee Assistance Program/liliWellness Subscriptions including access to gyms, financial planning, counseling, and legal services/liliPaid Sick and Vacation Time/liliFamily Leave/lili401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution/li/ulpRewarding Hard Work:/pulliIncentive based bonus program/liliFree room nights at our properties and employee discounts within your brand/liliDiscounts for friends and family within your brand/liliTeam Member recognition and bonus/liliDiscounted tickets to theme parks, musicals, movies, and more through Tickets at Work/liliCareer Growth through our in-house training program with a path personalized to your desired goals/liliReferral bonus program to ANY of our locations/li/ulpEqual Opportunity Employer/ppIsland Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law./p/div