Customer Care Specialist

Job Description Under the guidance of the Customer Care Supervisor, this position collaborates with Sales, Deductions, Supply Chain, Demand Planning, and our Contracts teams as well as the Customer Care Leadership organization to ensure superior service is effectively delivered. The role develops and maintains strategic partnerships with assigned customer base providing a high level of service to assist in the growth and development of each account. The Specialist is responsible for strategic type account(s) in many cases encompassing a wide variety of product mix and varying service level contractual agreements with fluctuating customer needs. Essential Functions Receives, processes, inputs and monitors customer’s web based, email, EDI or faxed orders from receipt to invoicing. Responds timely to internal and external customer requests related to order status, pricing, shipping status, POD’s and invoicing. Provides prompt attention to customer and commercial representatives supplying resolution to existing challenges, alternative solutions. Proactively identifies account management and process improvement opportunities. Supports customer needs through cross-functional channels with aptitude to learn multiple product lines. Manages complex accounts for high profile/demanding customers requiring strong interpersonal skills with ability to build strong customer partnerships. Exhibits excellent organizational skills and demonstrated ability to lead projects, team initiatives, and take active roles in training and mentoring new team members. Requires a thorough understanding of customer’s needs and requirements and proven ability to implement internal process improvements to positively impact existing service levels. Track record of minimal repetitious processing errors, meeting or exceeding individual goals and development plans. Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions. Performs special projects as assigned by leadership team. Assumes responsibility to support and service key customer accounts– including but not limited to: Develops and maintains reporting structure for orders to capture issues relative to pricing, inventory, shipping, delivery, and invoicing. Ensures proper flow of all new projects, items, graphics, labeling as well as changes. Manages all areas while supporting legal, sales, and contractual obligations. Works directly with transportation, supply chain, and plant ops to ensure service levels are met. Ability to learn and execute proficiently in various customer-based software applications or online portal(s). Education / Skills / Experience 3 – 5 years customer care or related experience. College degree preferred and Six Sigma Certification is a plus. Ability to communicate clearly and professionally, both verbally and in writing. Independent decision-making skills with demonstrated autonomy to make data driven decisions through sound analysis of facts and historical data. Detail oriented with strong organizational skills aided by high level communication, listening, analytical, and team building skills Ability to maintain professionalism under stress. Work Conditions Ability to work from home, including access to high-speed internet and cell phone service while maintaining an appropriate area within employee’s home to use for work purposes. Regular connectivity via phone, email and instant messaging (as needed) during approved work hours is required. Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States. Benefits Medical, dental and vision plans Flexible time off, starting at 80 hours paid time per year for full-time salaried employees Company-paid holidays starting at 8 days per year and may vary by location Wellbeing program & Employee Assistance Program Health Savings Account/Flexible Spending Account Life insurance, AD&D, short-term & long-term disability, and voluntary benefits Paid Parental Leave Retirement Savings Plan with company match Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) About Amcor Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC | LinkedIn | YouTube Amcor is committed to providing a secure and reliable experience for all job seekers. #J-18808-Ljbffr Amcor LLC