Junior Systems Administrator

MSM Technology is seeking to fill the Junior Systems Administrator position. We strive to provide the next generation of cutting‑edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401(k) plan, and other benefits below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity. Position: Junior Systems Administrator Location: Washington, DC Clearance: TS/SCI Benefits 401(k) matching Dental insurance Health insurance Paid time off Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation, and closure Recommend procedure modifications or improvements Investigate and research issues thoroughly with minimal guidance Support security compliance procedures, assess vulnerabilities, implement controls, and review security logs Required Skills Available to provide Help Desk support from 6am – 2pm EST Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs Two (2) or more years of experience with help desk operations One (1) or more years of experience with Jira Required Education and Certification A bachelor’s degree required in engineering, computer science, information sciences, or related field, or equivalent in experience and expertise Preferred or Desired Qualifications and Experience AWS Certified Solutions Architect – Associate Security+ Interested candidates, please send your resume and the requested information to View email address on click.appcast.io. For further details, contact Usman Khan, Technical Recruiter: Office: View phone number on click.appcast.io Direct: View phone number on click.appcast.io Email: View email address on click.appcast.io MSM Technology is an Equal Opportunity and Affiliated Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr